About
Milan Laser is the largest laser hair removal company in the country and a two time Best Places to Work in Omaha winner. With more than 400 clinics across 38 states and continued growth, we are expanding quickly and looking for sales oriented professionals who deliver exceptional client experiences. This team is the call center sales engine of Milan, and it is where the client journey begins. You will speak with warm, high intent leads who want to start their hair free journey, ditch their razor, and feel more confident in their skin. Many candidates are naturally drawn to this work because they enjoy aesthetics, helping people feel better about themselves, and being part of a results driven environment. If you are polished, driven, confident on the phone, and energized by helping people take the next step, this role offers a clear path to success with strong base pay and commission earning potential. About the Role You will be the first impression of Milan for prospective clients across the country. Through inbound and outbound calls, texts, emails, and chat, you will communicate our brand in a way that is professional, clear, and energizing. Your primary goal is to convert warm, high intent leads into booked consultations by helping them feel confident and excited to start their hair free journey. This is fast paced, metric driven work where your performance directly influences your earnings. You will balance accuracy, speed, and strong service while creating a positive experience that reflects the Milan standard. Compensation: $41,600 per year. Average earnings of $60,000+ annually with commission. Top performers earn $70,000 to $90,000. Schedule: Three, ten hour weekday shifts with rotating weekend coverage (40hrs/wk). Morning shifts run from 7:30am-6pm. Evening shifts run from 12pm-10:30pm. Saturday shifts run from 8am-6:30pm or 12pm to 10:30pm. Sunday shifts run from 8am-6:30pm. Business Hours: Monday-Friday: 7:30am-10:30pm. Saturday: 8am-10:30pm. Sunday: 8am-6:30pm. Lead Type: All inbound and marketing-generated. No cold calling. What You'll Do Client Engagement and Lead Conversion
Handle a high volume of inbound and outbound calls, texts, emails, and chats
Convert warm marketing-generated leads into booked consultations
Build rapport quickly using empathy, clear communication, and confidence
Create urgency and excitement to start LHR
Maintain strong relationships with clinic partners and internal teams Operational Excellence
Follow Dynamic Scripting and Standard Operating Procedures
Respond promptly across all communication channels, often handling multiple conversations at once
Coordinate scheduling needs with clinic teams
Document accurate and complete records of interactions Performance and Productivity
Meet or exceed daily, weekly, and monthly KPIs
Balance quality and efficiency in a high-volume lead environment
Prioritize workload to drive strong conversion outcomes Growth and Innovation
Participate in new initiatives and departmental pilots
Share insights on client trends and lead behavior
Support continuous improvement efforts across the team Professional Development
Participate in coaching and one-on-one performance sessions
Apply feedback to strengthen sales effectiveness
Engage in team collaboration and training activities Other Duties
Perform additional responsibilities assigned by leadership Job Requirements Skills Requirements
Delivers exceptional client experiences with empathy, responsiveness, and strong connection
Makes clients feel supported, valued, and ready to take the next step
Holds self accountable to meeting and exceeding sales goals and KPIs
Operates with ownership, sets personal goals, and drives results
Looks for ways to improve efficiency, conversion, and team performance Role Requirements
High school diploma or equivalent
One year of customer service experience
One year of phone sales, appointment setting, or KPI-driven work
Call center experience strongly preferred
Strong communication and multitasking skills
Ability to work independently and within a team
Ability to type at least 60 words per minute
Interest in the aesthetics industry Why You'll Love Working Here Milan offers excellent benefits and long-term career growth. Many team members advance into: Supervisory and Leadership, Quality and Training, Corporate operations, Field sales supporting more than 400 clinics. Benefits include: Medical, dental, vision, disability, and life insurance within 30 days. Paid time off starting immediately. 401k with vested employer match. Free laser hair removal for you and your spouse or partner. Positive, supportive, people-first environment. Milan Laser welcomes applicants from all backgrounds. Visa sponsorship is not available. Equal Opportunity Employer.
Languages
- English
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