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About
Drawing from generative and evaluative research methods, the Design Research team plans and executes creative studies that drive empathy and understanding of user goals, needs, attitudes, and behaviors. Working closely with a cross-functional team, our team members' actionable insights and artifacts provide direction and confidence in product decisions across the Rocket platform. As champions of our discipline, they foster a culture of research and continuous learning across the company. About the Role
Work closely with other Design Researchers to plan and conduct user research studies within a given business area Synthesize and share research findings with cross-functional and interdisciplinary teams Visualize research into artifacts such as customer journey maps, service blueprints, and personas Explore new business areas, research methods, and disciplines About You
Bachelors degree or masters degree in human-computer interaction (HCI), psychology, anthropology, sociology, or related field Knowledge of exploratory research activities such as contextual inquiry, ethnography, and diary studies Knowledge of evaluative research activities such as usability testing, heuristics evaluations, surveys, and clickstream analysis Knowledge of facilitating ideation, alignment, and engagement workshops with a variety of disciplines and stakeholders Understanding of the mortgage or financial services industry (fintech) Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Rocket Mortgage was founded in 1985. Today, were a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. Were known as experts in the mortgage industry, but were also innovators we strive to create the best experiences for our clients from beginning to end. And were not your typical employer. Were insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard.
Languages
- English
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