Technical Solutions Professional IIICanon U.S.A., Inc. • Melville, New York, United States

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Technical Solutions Professional III

Canon U.S.A., Inc.

Melville, New York, United States

Melville, New York, United States

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Technical Solutions Professional III US-NY-Melville Job ID: 33816 Type: Full-Time # of Openings: 1 Category: Systems Technical Support CUSA Melville Headquarters About the Role Canon U.S.A., Inc. in Melville, NY is currently seeking a Technical Solutions Professional III (Representative, Tech Supt III). The Technical Solutions Professional III performs second to third-level hardware phone-based support for Canon's LFS products, such as Arizona, Colorado, PlotWave, ColorWave, and imagePROGRAF devices. Assists Canon dealers and CSG in troubleshooting and repairing these Canon devices. Using established company guidelines, provides phone-based technical assistance with installation, maintenance, routine repair, and calibration of Canon equipment. Serves as a primary second-level contact for service-related issues and provides direct technical support. Typically reports to a supervisor or manager. Location: Melville, NY (Hybrid) or Itasca, IL (Hybrid) | Fully Remote considered for highly qualified candidates only Hours: 10:00 AM – 6:00 PM (Occasional 11:00 AM – 7:00 PM coverage) Eastern time This position is full time and offers a hybrid work schedule requiring you to be in the office Mondays, Tuesdays and Wednesdays and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs. Your Impact About the Role Join one of the world’s most admired and innovative imaging companies as part of our Technical Support Center. This is an opportunity to leverage your technical expertise, provide high-level support, and continue growing your skills in a dynamic environment. As a Technical Solutions Professional III , you will deliver advanced phone-based technical support for Canon Independent Dealers and Canon Solutions Group technicians, focusing on production equipment systems functionality and hardware issues. Key Responsibilities Technical Support: Provide expert troubleshooting for high-end Large Format hardware and related systems, including network connectivity for production devices such as Arizona , Colorado , plotWAVE , colorWAVE , and imagePROGRAF Devices Problem Analysis: Duplicate, re-create, or configure environments within an open pre-escalation framework to diagnose issues, propose solutions, and report status updates Documentation: Accurately record all interactions in the Call Management System to ensure efficient follow-up and timely resolution Knowledge Sharing: Contribute to internal and external knowledge bases via Teams, Canon Grid, and other platforms Video Content Creation: Produce concise “How-To” videos for the e-Support library to assist technicians and engineers in resolving issues independently About You: The Skills

Melville, New York, United States

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English

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