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About
Reporting to the Senior Manager, People Systems and Analytics, you will serve as a key strategic partner to HR and business leaders, ensuring that data insights drive impactful action. This role oversees analytics tools and dashboards (including Omni, Dayforce, and related systems) and manages the People Analytics function to ensure consistent, accurate, and meaningful delivery of workforce metrics and analysis.
Responsibilities
Develop and Execute People Analytics Strategy:
Define and lead the enterprise people analytics roadmap, determining what metrics matter most (e.g., turnover, engagement, internal mobility, time‑to‑fill) and how they align with organizational goals. Continuously refine the strategy to meet evolving business needs and priorities.
Design and Maintain Dashboards and Reports:
Oversee the creation and optimization of interactive dashboards and reports for HR and business leaders using tools such as Omni, Power BI, or Tableau. Ensure accurate integration of data from Dayforce, ATS, and other systems. Design visuals and key performance indicators (KPIs) that clearly communicate insights and enable leaders to take informed action.
Deliver Advanced Analysis and Insights:
Lead and conduct in‑depth analyses to identify trends, patterns, and opportunities within the workforce. Examples include turnover root cause analyses, predictive modeling for retention, and correlations between training and performance outcomes. Translate data findings into clear, practical recommendations that support business strategy.
Manage Reporting and Presentations:
Prepare and present regular workforce analytics reports for HR and business executives, such as monthly metrics summaries or quarterly talent dashboards. Tell the story behind the data—highlighting trends, risks, and opportunities—and provide recommendations to improve outcomes. Respond to ad‑hoc analytical requests with accuracy and speed.
Ensure Data Governance and Quality:
Partner with HRIS, IT, and other data stakeholders to ensure data integrity, consistency, and compliance. Define and maintain standardised metric definitions (e.g., voluntary vs. involuntary turnover), establish validation processes, and promote best practices for secure, ethical handling of employee data.
Collaborate and Consult Across the Organization:
Act as an internal consultant to HR and business partners, helping them understand and apply data insights. Partner with Finance, Operations, and other functions to forecast workforce needs, model labour scenarios, or evaluate the impact of people initiatives. Build analytical literacy across the HR function by coaching stakeholders in dashboard usage and data interpretation.
Build Analytical Capability and Influence:
Promote analytical fluency across HR by coaching partners on how to interpret data, use dashboards, and apply insights. Lead by influence to foster a culture of curiosity and evidence‑based decision‑making throughout the HR function and the broader organisation.
Advance the People Analytics Function:
Continuously evolve tools, methodologies, and processes to expand the sophistication and scalability of people analytics. Stay current with emerging trends in analytics, visualisation, and AI‑driven insights to position Guitar Centre as a leader in workforce intelligence.
Handle Sensitive Data Responsibly:
Maintain the highest level of confidentiality and data security when handling employee and organisational information.
Additional duties as required.
To join our band, you’ll need the following experience
Education:
Bachelor’s Degree in a relevant field such as Statistics, Data Science, Business, Human Resources, or Psychology with a strong quantitative focus.
Experience:
5+ years of experience in HR analytics, data analysis, or a related field.
Proven experience transforming data into insights that influence decisions.
Strong proficiency with data visualisation tools (Omni, Tableau, Power BI) and advanced Excel skills.
Experience working with large data sets and familiarity with query languages (SQL).
Deep understanding of HR metrics and their business implications (e.g., turnover, time‑to‑hire, engagement, and productivity).
Preferred Qualifications:
Advanced degree (Master’s in Analytics, I/O Psychology, or MBA) or specialised analytics training.
7+ years of relevant experience, ideally including exposure to retail or multi‑unit business operations.
Skills in statistical or programming languages (R or Python) for advanced analytics or predictive modelling.
Exceptional communication, data storytelling, and presentation skills for non‑technical audiences.
Demonstrated ability to lead cross‑functional initiatives and maintain confidentiality with sensitive data.
Soft Skills:
Analytical curiosity, problem‑solving, attention to detail, and the ability to translate complex data into simple, actionable insights.
Why Guitar Center Company? Here’s just some of the rewards For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour! Guitar Centre offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount programme, and tuition reimbursement options.
Pay Rate $120,000 – $140,000 depending on background and experience. This position is eligible to participate in the Guitar Centre Company bonus programme based on Company performance. The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.
About Guitar Centre Guitar Centre embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to craft lifelong musicians and make a difference in the world by enabling musicians and non‑musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.
Why join us? With a career at Guitar Centre, you become part of the world’s largest multichannel musical instrument retailer. Whether at our Stores, Contact Centres, Distribution Centres, or Support Centre, Guitar Centre employees have a common goal: to help people find their sound and fill the world with more music.
Love this gig and want to apply? Send your resume and cover letter today along with salary expectations.
Equal Opportunity Guitar Centre is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email to recruiting@guitarcenter.com.
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Languages
- English
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