Emergency Communications Call Taker

City Of Winnipeg

Winnipeg, Manitoba, Canada

Winnipeg, Manitoba, Canada

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About

Job Profile Under the general supervision of the Emergency Communications Secondary Supervisor, the Emergency Communications Call Taker responds to emergency 9-1-1 and non-emergency calls for assistance and information via the telephone or other mandated communication medium. They provide timely service, being a critical first contact between the public and emergency services; police, fire or medical intervention. Emergency Communications Call Taker assess, prioritize and input critical information into the computer aided dispatch program and transfer calls to appropriate emergency response agencies as required. Call Takers must remain calm, composed and be able to take control of a situation that may be chaotic, heart-wrenching, stressful, and confusing As an Emergency Communications Call Taker you will: Promptly respond to emergency and non-emergency calls from the public Input and prioritize information into the computer aided dispatch program Transfer calls to appropriate emergency response agency Other duties as assigned Your education and qualifications include: Grade 12 Diploma; G.E.D. Certificate; or equivalent *see IMPORTANT notes Diploma in a French Immersion Program or other language program an asset Possess basic computer skills, ability to learn and adapt to new technology and/or programs with ease Demonstrated basic standard level proficiency in Microsoft Word, Excel and Outlook Demonstrated ability to keyboard accurately, minimum 40 words per minute - Applicants are strongly encouraged to ensure their typing skills are within the required limits prior to submitting an application. Ability to gain excellent working knowledge of the Computer Aided Dispatch (CAD) program and Record Management System, Niche Ability to gain working knowledge of Winnipeg Police Service procedures, Communications Centre Standard Operating Guidelines, appropriate legislation, statutes and by-laws Demonstrated knowledge of City of Winnipeg streets, roads, major routes and common place locations Be proficient in English, both oral and written, and French if position is bilingual; minimum intermediate level proficiency Ability to communicate in a second language is an asset Ability to work independently with minimum supervision Possess excellent organizational skills, ability to multi-task, and prioritize work Ability to maintain composure and function under the stress of emergency situations Possess excellent critical thinking abilities to methodically, strategically, and collaboratively assess situations and make sound decisions Possess cultural awareness and sensitivity Excellent interpersonal skills, ability to be assertive and respectful especially when dealing with the public, ability to work effectively in a formal and informal team environment Ability to maintain confidentiality and protect sensitive information Ability to engage in self-evaluation with regard to performance and professional growth Ability to accept constructive feedback regarding work performance The ability to establish and maintain a positive, respectful, safe and healthy work environment that supports the physical, psychological and social working relationships with staff at all levels in a team environment * IMPORTANT : Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service** at application . If you are not submitting proof of Grade 12 completed within Canada, we require you to submit proof of a full-time, two-year post-secondary program completed in Canada. Minimum requirements: Canadian Citizen or Permanent Resident Minimum 18 years of age No involvement in any criminal activity within the last two years (including illegal drugs) No criminal record for which a Pardon has not been granted

Winnipeg, Manitoba, Canada

Languages

English

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