Lumber Yard Manager

As one of the larger retailers in the area, Crompton Home Hardware Building Centre in Tillsonburg, Delhi & Simcoe offers long term, secure, full-time employment with competitive wages and a good benefits plan. Home Hardware Stores Limited is Canada's largest independent home improvement retailer as well as being one of the country's most recognized brands. Crompton's locations are some of the top performing stores in the area and we are looking for highly motivated, enthusiastic people to help us improve our already thriving organization.

Yard Manager

The Yard Manager plays a key leadership role in creating an exceptional customer experience while fostering a positive, motivated, and high-performing yard team. This position is responsible for overseeing the day-to-day operations of the lumber yard including but not limited to daily deliveries, customer pick-ups, and receiving. At the heart of this role is a commitment to outstanding customer service and strong staff morale. The Yard Manager supports and coaches team members daily to help them succeed, ensuring productivity goals are met while maintaining a respectful, encouraging work environment.

Customer Service

• Ensure the highest levels of customer service are achieved with builders, contractors, and do-it-yourself customers.
• Communicate directly with key clientele to ensure their expectations are being met.
• Ensure proper resources are allocated to customer pick ups and deliveries.
• Conduct daily employee check-ins to communicate pertinent information, provide daily direction and ensure peak productivity levels.
• Routinely coordinate with other managers to ensure optimal operational effectiveness and sharing of resources.
• Support staff to facilitate prompt settlement of customer complaints and problems.

HR

• Recruit and develop a winning team to ensure high customer service levels.
• Identify, develop and train personnel capable of assuming further responsibilities within the company.
• Create schedules for staff according to store traffic patterns and wage budgets. Manage schedules for vacations, holidays, sick days.
• Review weekly time sheets
• Manage onboarding & training plans, facility orientation, training, HR files etc for new and existing staff.
• Maintain and grow a positive relationship between the yard staff and the sales associates.
• Create and administer annual performance reviews
• Take appropriate disciplinary action when employees violate company rules and/or policies. Maintain complete and accurate records of such actions.

Operations

• Direct the complete operation of the yard while following the guidelines of current company policy.
• Ensure an efficient and prompt flow of daily deliveries.
• Provide an environment that encourages high employee productivity and morale.
• Coordinate and communicate with other managers in other areas (Merchandising, Inventory Control etc.) as required to help achieve overall operational goals
• Implement all policies, procedures, and objectives as determined by the management team
• Coordinate with the inventory control team to ensure routine cycle counts are being performed while making ad hoc adjustments as needed

Qualifications

• Leadership experience in lumber yard or customer service in a related industry
• Strong communication and problem-solving skills
• Ability to prioritize and manage multiple tasks
• Proven management track record leading a successful sales or merchandising team
• Ability to work a flexible schedule including weekends, evenings.
• Ability to lead and work cooperatively in a team atmosphere.
• Excellent communication skills.

Work Conditions:

• Ability to lift 50lbs to 80lbs.
• Frequent standing, bending, and lifting.
• Exposure to seasonal weather.
• Flexibility to work days, evenings, weekends, and overtime as needed.

Joining the Crompton Home Hardware team you'll have access to many benefits including:

• Employee discounts
• Group Health Benefits
• Annual wage review
• Yearly bonuses
• Strong emphasis on work life balance
• Ongoing training
• Boot allowance
• Community involvement
• Advancement opportunities
• And more

Job Types: Full-time, Permanent

Benefits:

• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Experience:

• Supervising: 1 year (preferred)

Licence/Certification:

• Forklift Licence (preferred)

Work Location: In person