Receptionist / Order Coordinator

About you

You're someone who loves learning, takes pride in doing things well, and thrives in a collaborative, evolving workplace. You may not bring years of industry experience, and that's okay What matters most to us is your attitude: open to feedback, willing to adapt and embrace changes, and always looking to grow.

You'll be the friendly face greeting customers as they step into our store, providing a wide range of recognition options, to help them bring their award ideas to life. A keen eye for detail (names, colors, designs) and a natural sense of organization will help you shine.

We provide full training, and we're committed to supporting your learning as you take on more responsibility over time.

What you'll do

• Guide showroom customers in selecting new awards and picking up completed orders
• Efficiently handle incoming phone and email inquiries, and assist walk-in customers with a warm, professional demeanor
• Manage accounts by providing top-notch customer services
• Process inbound orders accurately and promptly through HubSpot and create order on internal order management system
• Support the sales team with administrative tasks, including scheduling couriers, tracking orders, and maintaining customer records
• Learn and explain our award-making process and product options to customers throughout our training provided
• Maintain an organized and welcoming front desk environment
• Collaborate with team members to ensure smooth order production and customer satisfaction

Your Toolkit for Success

• A positive attitude as a problem solver who welcome and tackle challenges
• Proven experience in CSR and administrative role in office settings
• Outstanding verbal and written communication skills, with a purpose at making clear, friendly, and empathetic interactions.
• Great eye for colors, patterns, and fine design details, with an inborn aptitude for keeping things tidy.
• Proficient in multitasking and maintaining composure in a fast-paced environment

Sound Like a Match?

If you're ready to grow with a company that values dedication, learning, and teamwork, we'd love to meet you. :)

Job Types: Full-time, Permanent

Pay: From $19.00 per hour

Expected hours: 37.5 per week

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Work Location: In person