Food & Beverage Supervisor

Job Description

About Us:

We're excited to introduce The Playbook Commons; an exciting new restaurant located in the heart of Exhibition Place

At The Playbook Commons, we're all about creating memorable experiences. Our people-first culture empowers our team to deliver exceptional service in a guest-focused environment. Together, we're building a best-in-class hospitality experience.

Blending the energy of a steakhouse with the comfort of American-Italian cuisine and the excitement of sports theatre, The Playbook Commons offers a vibrant, welcoming space where great food meets great company - and where lasting memories are made.

What You'll Do:

Guest Experience and Service Excellence:

• By working closely with the team on the floor, identify opportunities to enhance the overall guest experience and drive revenue growth within the food and beverage department.
• Proactively identify opportunities to enhance the guest experience and implement initiatives to improve guest satisfaction and loyalty and brand exposure.
• Lead by example by fostering a culture of hospitality and teamwork among staff, and empowering team members to deliver exceptional service.
• Improve and maintain guest reviews.

Sales and Revenue Management:

• Drive revenue growth and achieve financial targets.
• Assist the restaurant manager in budgeting and cost control efforts.
• Meet budgeted sales targets and pre-defined KPI's.
• Monitor sales performance and expenses to identify opportunities for improvement.
• Collaborate on strategies to increase sales, improve profitability, and reduce costs without sacrificing quality or service.

Day to Day Operations:

• Oversee the day-to-day operations.
• Supervise and coordinate the activities of restaurant staff, including servers, hosts/hostesses, bartenders, and kitchen staff.
• Schedule shifts and assign duties to ensure adequate staffing levels during peak hours.
• Ensure the highest standards of food quality, presentation, and consistency are delivered with every dish before it hits the table and ensure consistency and adherence to recipes and standards.
• Ensure that customers receive prompt, friendly, and efficient service at all times.
• Handle customer inquiries, complaints, and feedback, striving to resolve issues promptly and to the customer's satisfaction.
• Monitor the dining area and intervene as needed to address any issues or concerns raised by customers.
• Foster a positive and welcoming atmosphere to enhance the overall dining experience.
• Maintain high standards of food quality, cleanliness, and sanitation throughout the restaurant.
• Conduct regular inspections of the dining area, kitchen, and restrooms to ensure compliance with health and safety regulations.
• Monitor inventory levels of food, beverages, and supplies and place orders as needed to maintain adequate stock levels.
• Receive and inspect deliveries to ensure accuracy and quality standards are met.
  Host daily pre-shift and weekly meetings.

Training and Development:

• Recruit, train, and develop a high-performing team of food and beverage professionals.
• Provide ongoing training and coaching to staff to enhance their skills, knowledge, and performance.
• Deliver on-point service every shift.
• Address any performance issues or conflicts among staff members in a timely and professional manner.
• Foster a culture of continuous learning and development, encouraging staff to grow and advance within the organization.
• Ensuring compliance with food safety and sanitation regulations, as well as maintaining quality standards in food preparation, presentation, and service.

Culture

• Emphasizing a people-first approach, you will lead by example, demonstrating empathy, respect, and professionalism in all interactions.
• You will champion a collaborative and inclusive environment, where every team member feels valued, supported, and empowered to contribute their best.
• You will actively invest in the growth and development of your team, providing ongoing training and support to ensure that our team members have the tools they need to succeed.
• Your leadership will inspire a shared commitment to excellence, fostering a culture of continuous improvement and innovation.

What You'll Need:

• Previous experience in a supervisory role in the restaurant industry is preferred.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service skills.
• Knowledge of food safety and sanitation regulations.
• Ability to work in a fast-paced environment and handle stressful situations calmly and efficiently.
• Flexibility to work evenings, weekends, and holidays.

What You'll Get:

• Group health benefits for full-time employees.
• Exclusive discounts.
• Career advancement opportunities in a growing environment.
• Staff meals, and more

Accessibility

We are committed to providing persons with disabilities equal opportunities regarding all employment activities, including access to jobs and accommodations during employment as required, in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA).