Service Writer

Western Tractor Company Inc.

Taber, Alberta, Canada

Taber, Alberta, Canada

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About

Reporting to the Taber Service Manager, the Service Writer is a vital link between our customers and the service department. This position plays a critical role in overseeing the customer service experience, including coordinating service appointments, opening and closing work orders, and ensuring clear communication between Technicians and customers. Attention to detail and a friendly attitude are crucial to deliver a seamless and professional service experience within our dealership. This temporary role will start in February for anywhere from 6 to 18 months.

Customer Service: Greet customers, assist with service inquiries, and ensure a professional and courteous experience throughout the service process.

Work Order Management: Open, manage, and close work orders, ensuring documentation is accurate and complete.

Communication: Contact customers when equipment is ready for hauling or pickup.

Payment Processing: Bill out service work and collect payments from customers according to company procedures.

Payroll Support: Prepare and submit service department payroll information for timely processing.

Administrative Support: Maintain departmental records and supplies, including updating fuel logs for all fleet vehicles and equipment and providing assistance in preparing and submitting warranty claims.

Collaboration: Work closely with other departments, including Parts and Sales to ensure smooth and efficient service workflows.

Requirements Education: High school diploma or equivalent GED.
Experience: A minimum of 1-3 years of experience in a service advisor or customer service role, preferably in a dealership environment. Knowledge of agriculture equipment is an asset.
Technical Skills: Strong computer skills, including experience with Microsoft 365 and CRM systems.
People-Focused: Strong interpersonal and communication skills with experience connecting with customers in a professional setting.
Soft Skills: Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
Benefits Training and Development: We keep our team current by investing twice as much in training as any other John Deere dealer in Southern Alberta both inside and outside of our dealership.
Compensation: You'll enjoy a competitive compensation scale, incentive programs, and opportunities for advancement.
Equipment: We supply the equipment and technology needed to excel in your role, including an annual boot and tool allowance.
Join us in revolutionizing the future of agriculture - where your skills have a direct impact on the success of farmers and the sustainability of our industry. We can't wait to welcome you to our team
Have questions? Send us an email

Taber, Alberta, Canada

Languages

English

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