Assessment Services Assistant ManagerDurham College • Canada

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Assessment Services Assistant Manager

Durham College

Canada

Canada

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About

Assessment Services Assistant Manager
COMPETITION NO. AD25-15

About
Durham College:
Durham
College (DC) is a leading post-secondary institution that supports students to
develop career-ready skills for the ever-changing job market. With a focus on
experiential learning, led by expert faculty, through field placements, applied
research, co-ops and other hands-on opportunities, DC grads are known for
having the skills and knowledge they need to adapt to the ever-changing
workforce.

A
leader in innovative teaching and learning, Durham College offers a wide range
of market-driven programs across multiple disciplines, including culinary
management, farming and horticulture, business, IT, construction and trades,
science and technology, health care, engineering, social and community services,
media, art and design.

Our modern campuses in Oshawa and Whitby offer 145 programs – including
six honours bachelor's degrees and 11 apprenticeship programs – to more than 13,700 full-time post-secondary and 2,300
apprenticeship students. In addition, more than 14,600 students participate in
professional and part-time learning. More than 110,500 alumni represent the
college, both locally and around the world.

A
forward-looking organization committed to collaboration, innovation and
sustainability, Durham College is ranked annually as one of the GTA's Top 100
employers and one of Canada's Greenest Employers and has been recognized as a
Top 50 Research College in Canada, 10 times.

DC has
an estimated annual economic impact of more than $913 million on Durham Region
and is proud to be an active and engaged member of the communities we serve by
contributing resources and expertise to enhance social and economic well-being
through partnerships, investments and collaboration.

Position Information:
Reporting to the Business Manager, Accreditation,
Testing & Online Learning, the Assessment Services Assistant Manager is
responsible for overseeing
the virtual & in-person assessment activities for Corporate Training
Services clients. The incumbent is
responsible for the day-to-day supervision of full-time CTS Accreditation &
Testing Administrators and Coordinators and the part-time on call Invigilators.
The incumbent will onboard new assessment clients, create and implement the
assessment schedules, and processes and ensures adequate invigilation staffing.
The incumbent will ensure that all assessment security protocols are strictly
enforced.
This
position will require occasional remote and on-call weekend availability to
address potential support staff questions and concerns based on scheduling of
testing and assessments.

Duties and Responsibilities:

Assessment Team Supervision:

Daily
Supervision of CTS Accreditation & Testing Administrators and
Accreditation & Testing Coordinators as well as part-time on-call Invigilators in the
delivery of in-person and online virtual assessments

Lead new CTS
Accreditation & Testing Administrators and Accreditation & Testing
Coordinators as well as the part-time on-call Invigilators through the
onboarding process.

Design and
deliver new Accreditation & Testing Administrator training on
departmental procedures, policies and software used for assessment
administration purposes.

Design and
deliver new part-time on-call Invigilator training on proctoring
assessment policies and procedures.

Delegate tasks to the Accreditation
& Testing Administrators and part-time on-call Invigilators based on daily tasks, ongoing projects or as
needed during any incidents that may arise.

First contact person for Accreditation
& Testing Administrators for any issues
before escalating to the Business Manager, Accreditation, Testing &
Online Learning, as needed, including providing
coaching/advice on issue resolution and provide re-training if needed.

When assessment volumes demand it or during vacation periods, assist the Accreditation & Testing Administrators with English and French candidate communication, registration processing, assessment marking and reporting of scores to candidates

Lead team and client meetings as needed

Maintenance
and communication of the part-time on-call Invigilators code of conduct
manual

Act on behalf
of the Business Manager, Accreditation, Testing & Online Learning when
required.

Scheduling
& Assessment Activity Management:

First point of contact for industry stakeholders relating to the respective Assessments by responding to a wide range of inquiries, building client relationships and troubleshooting as needed.

Prepare and communicate all reporting requirements mandated by the respective assessment regulators.

Contract external assessment sites for corporate and open enrolment assessment offerings.

Using scheduling software, produce registration dates for assessment candidates to book their assessments

Schedule part-time on-call Invigilators to ensure adequate coverage based on their availability and departmental needs. Ensure they have training/passcodes necessary for assessments.

Analyze and interpret information and data related to assessment takers demand, based on results, number of attempts, eligibility, and regulated wait times.

Update the multiple external assessment administrator guides by incorporating new policies, procedures, and best practices.

Deliver training to contracted assessment centres on our DC Invigilating assessment policies and procedures for each contracted assessment.

Manage the Accreditation & Testing Administrators and lead the team members to develop and coordinate/suggest new procedures and processes. Implement and communicate changes in conjunction with Management/client direction to ensure efficient operation of assessment services for CTS.

Ensure that assessment processes meet or exceed all Ontario Accessibility requirements and candidate accommodations requests are met.

Assist the business development team in identifying potential opportunities in assessments for the department.

Finance
Reporting:

Create and
maintain daily spreadsheet with registration numbers taking into
consideration no shows and technical issues for virtual assessments to
reconcile the monthly proctor invoice.

Track all revenue and expenses for the
department assessment business.

Create invoices for external assessment
partners as required.

Provide revenue numbers to the Business
Manager, Accreditation, Testing & Online Learning so they can be
verified in the department financial reporting system.

Provide revenue and expense projections
for purposes of departmental budgeting.

Ensure all payments to external
assessment partners are up to date

Consult on any large purchases for the
department

Follow-up on all financial commitments
to external venues (initiate contracts and ensure invoices are paid)

Reconcile
refunds

Approve and
sign off on invoices

New Projects Implementation:

Lead Projects and implementation of new technology & services for assessment industry.

Design and deliver team training on new technology & services. Collaborate on the development of proposals
with the business development team to support new assessment opportunities.

Participate in meetings with clients to assist with scope definition for new assessment contracts.

Coordinate with IT Services for installation of software upgrades, lockdown browsers for computer-based assessments and oversee installations.

Ensure that assessment platforms are installed correctly and troubleshoot errors to find a solution prior to or during computer-based assessments.

Research and stay up to date on current assessment and proctoring best practices in the industry.

Qualifications:

A minimum of a 3-year diploma/degree in Business or Marketing.

Minimum 5 years work experience invigilating high-stake licensing assessments with working knowledge of the LLQP assessment licensing requirements and regulations.

Excellent oral, written, and interpersonal skills when dealing with the public. Proven work experience in providing customer service, client engagement and conflict resolution.

Experience training and mentoring team members with strong team management and leaderships skills.

Proficiency in Microsoft Office Suite, including PowerPoint and Excel, Access, and Outlook. Experience using FAST an asset.

Excellent time management and problem-solving skills.

Strong project management skills with proven experience in planning and organizing large projects.

Bilingual (French) is an asset

Demonstrated commitment to equity, diversity and inclusion in all matters related to clients, students, staffing and programming.

Please apply below
by submitting your cover letter and resume to the online portal. Job Competition closes at 8:00 p.m. EST on December 22, 2025. Competition number AD25-15.

Durham College invites applications from all qualified individuals. Durham is committed to fostering workplace diversity, and, provides accommodations to applicants with disabilities throughout our hiring process. If you require this information in alternate format; require communication supports; an accommodation in applying for a posting and/or if you are selected for an interview, please contact our Human Resources (HR) department and an HR assistant will work with you to meet your needs.

We thank you for your interest in employment with Durham College however, only those candidates selected for an interview will be contacted.

Land Acknowledgement
Durham College is situated on the traditional lands of the First Peoples of the Mississaugas of Scugog Island First Nation. These lands are covered under the Williams Treaties and rest within the traditional territory of the Anishinaabeg. We offer our gratitude to the Indigenous Peoples who care for and, through the treaty process, share the lands on which we live, learn, teach and prosper today.

Canada

Languages

English

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