Service Center Manager

Company Description

Transmission Supplies Ltd, (TSL)
is an independent 100% Canadian owned leading distributor in the Power Transmission and Motion Control industry in Western Canada. TSL offers the highest quality brands, expert service and technical solutions. TSL is an essential supplier of products and services for diverse industries including but not limited to manufacturing, mining, energy, forestry and oil and gas. Our success is built on technical excellence, the highest level of customer service, and delivering solutions that drive productivity and reliability

Role Description

This is a full-time, on-site role for a Branch Manager or Service Center Manager in our Grande Prairie, AB location. The Manager will oversee daily operations, manage a team, and engage with customers to ensure high satisfaction levels. Responsibilities include coordinating service schedules, inventory management, ensuring compliance with safety and quality standards, and implementing strategies for operational efficiency. Additionally, the manager will play a key role in fostering a collaborative work environment and maintaining strong customer relationships.

What You'll Do

Key Responsibilities

·       Lead and mentor a team of customer service and inside sales representatives

·       Ensure timely and accurate order processing, quotations, and customer communications

·       Build strong relationships with key accounts and resolve escalated customer issues

·       Collaborate with the outside sales and warehouse teams to ensure smooth order fulfillment

·       Monitor performance metrics, identify areas for improvement, and implement process enhancements

·       Train staff in new products, procedures, and system updates

·       Maintain a high level of product and industry knowledge to support the team effectively

·       Participate in internal meetings to relay customer feedback and contribute to continuous improvement efforts.

·       Work with internal teams to identify and develop value propositions for strategic accounts to increase sales of core products and increase customer engagement.

·       Work safely, lead by example and positively contribute corporate culture.

What We're Looking For

Qualifications

· years of experience in customer service or inside sales, preferably in industrial supply or distribution

·       Prior leadership or supervisory experience

·       Strong knowledge of bearings, power transmission products, and industrial applications

·       Excellent communication, organization, and problem-solving skills

·       Experience with ERP/order entry systems and Microsoft Office

·       A customer-first mindset and the ability to stay calm under pressure

·       Strong understanding of products, services, or solutions relevant to the company's offerings.

·       Excellent communication and interpersonal skills.

·       Proven ability to manage multiple priorities and work cross-functionally.

·       Strong organizational skills and attention to detail

Preferred Attributes

·       Experience in the bearing and power transmission industry

·       Customer-first mindset with a passion for problem-solving.

·       Ability to work independently and as part of a team.

·       Team player with the desire to develop systems and increase potential opportunities

Why Join Us?

·       High-impact role working with key customers and challenging applications.

· Competitive salary with performance-based bonuses.

·       Professional development and leadership growth opportunities.

Benefits:

·       Dental care

·       Extended health care

·       Paid time off

·       RRSP match

You will be an integral part of TSL's Edmonton location development and customer acquisition to increase visibility and establish a dominant presence in the local market.