Service Advisor

AUTOMOTIVE SERVICE ADVISOR

Heritage Ford Sales

2660 Kingston Road, Scarborough, Ontario, M1M 1L6

JOB DETAILS

Pay – Salary based plan plus bonuses

Job Type – Full Time (some evenings and weekends required)

Shift and schedule – Day Shift (Some evenings and weekend required)

BENEFITS

Vision, Dental, Life Insurance, On-site parking

THE COMPANY

Heritage Ford is a proud, local, family-owned dealership and a long-standing member of Canada's oldest automaker, Ford of Canada. Heritage Ford is a full-service dealership offering vehicle sales, maintenance, repairs, parts support, and comprehensive after-sales care. For decades, the Ford F-150 has been the country's best-selling truck — and its best-selling vehicle overall. With a legacy this strong, we remain committed to delivering exceptional service through a team of knowledgeable advisors and skilled technicians who take genuine pride in their work.

Are you looking for a role in a dynamic, fast-paced environment? Do you want to feel valued, supported, and actively involved in shaping your career? If so, Heritage Ford may be the perfect fit for you.

We are currently seeking a highly motivated, experienced Service Advisor who is passionate about delivering an outstanding client experience and thrives as part of a collaborative, high-performing team.

JOB DESCRIPTION

Service Advisors are the primary point of contact between customers and the dealership throughout the service process. Our ideal candidate will be responsible for:

• Greeting customers and assessing their vehicle service needs
• Providing repair and maintenance recommendations based on vehicle condition
• Preparing accurate repair orders and service estimates
• Safely and effectively pull customer vehicles into the service area as needed
• Communicating required services, timelines, and costs clearly
• Ability to maintain communication and updates on vehicles in a timely manner
• Liaising between customers and technicians to support accurate diagnosis and repairs
• Reviewing completed work orders for accuracy prior to vehicle pickup
• Explaining repairs and invoices in a clear, customer-friendly manner
• Be willing to assist with vehicle pick-up and delivery when required
• Promoting maintenance packages, warranties, and dealership services
• Addressing customer concerns or complaints professionally and promptly
• Understand the importance of NPS/CSI tacking and actively contribute to maintaining and improving customer satisfaction
• Contributing to a positive, team-oriented service department environment

QUALIFICATIONS

• Minimum 2 years of Service Advisor experience
• Ford brand experience is an asset
• Knowledge of PBS is an asset
• Strong customer service and communication skills
• Confident driving large vehicles (F-150 +)
• Valid Ontario G Driver's Licence
• Clean Driver's Abstract

**Heritage Ford is an inclusive employer committed to providing accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment process, please indicate this in your cover letter.

Job Type: Full-time

Benefits:

• Company events
• Dental care
• Flexible schedule
• On-site parking
• Store discount
• Vision care

Work Location: In person