CRM Platforms Manager/Responsable des plateformes CRMDavid Suzuki Foundation • Vancouver, British Columbia, Canada

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CRM Platforms Manager/Responsable des plateformes CRM

David Suzuki Foundation

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Apply Now

About

Company Description About Us The David Suzuki Foundation is a Canadian environmental non-profit organization, founded in 1990. We operate in English and French, with offices in Vancouver, Toronto and Montreal. We are a Canadian settler organization striving to protect climate, nature and communities, respecting the rights and title of Indigenous Nations. We believe that Indigenous leadership is key to our collective future. We aim to work with many different peoples across Canada, including First Nations communities, all levels of governments and citizens who care for environmental justice, to find solutions to create a sustainable Canada. We use research, traditional ecological knowledge, innovative policy and legal environmental solutions, communications and public engagement. The vision we work toward at DSF is that we all act every day on the understanding that we are interdependent with nature, and with each other. To address the intersections of the climate and biodiversity crises with social justice and equity, the Foundation is committed to promoting equity, diversity and inclusion. As an organization, we are on a transformative journey to embed these values, decolonize our practices and become an anti-racist organization. Join us in creating a socially and environmentally just world, where diverse identities, lived experiences and world views are valued as essential to our collective future. À Propos De Nous La Fondation David Suzuki est une organisation environnementale canadienne à but non lucratif, fondée en 1990. Nous œuvrons tant en anglais qu’en français, avec des bureaux à Vancouver, Toronto et Montréal. Nous sommes une organisation allochtone canadienne qui s'efforce de protéger le climat, la nature et les communautés, en respectant les droits et les titres des nations autochtones. Nous croyons que le leadership autochtone est la clé de notre avenir collectif. Nous cherchons à travailler avec différents peuples à travers le Canada, y compris les communautés des Premières Nations, tous les niveaux de gouvernement et les citoyens qui se soucient de la justice environnementale, afin de trouver des solutions pour créer un Canada durable. Nous nous appuyons sur la recherche, les connaissances écologiques traditionnelles, les politiques novatrices et les solutions juridiques en matière d'environnement, la communication et l'engagement du public. La vision que nous poursuivons au FDS est celle d'agir chaque jour en étant conscients que nous sommes interdépendants avec la nature et les uns avec les autres. La Fondation s'est engagée à promouvoir l'équité, la diversité et l'inclusion afin de répondre aux liens entre les crises du climat et de la biodiversité, et la justice sociale et l'équité. En tant qu'organisation, nous sommes en quête de transformation pour ancrer ces valeurs, décoloniser nos pratiques et devenir une organisation antiraciste. Rejoignez-nous pour créer un monde socialement et écologiquement juste, où la diversité des identités, des expériences vécues et des visions du monde est considérée comme essentielle à notre avenir collectif. Job Description TITLE: CRM Platforms Manager DEPARTMENT: Digital Products TERMS: Permanent full-time position (34 hours per week, Monday to Thursday). LOCATION: Proximity to one of our three offices in Vancouver (məθkʷəy̓əm, Sḵwx̱wú7mesh, and səlilwətaɬ territories), Montreal (Kanien’kehà:ka territory), or Toronto (Tkaronto, the traditional territory of many nations including the Mississaugas of the Credit, the Anishinaabe, the Chippewa, the Haudenosaunee, and the Wendat peoples) is preferred. WORK ENVIRONMENT: The position is hybrid, with a combination of remote work 2/week required in-office days. Remote work option available for accommodation purposes. REPORTS TO: Associate Director Digital Strategy. NUMBER OF DIRECT REPORTS: 1-2 SALARY: $80,000 – $90,000 LAST DAY TO APPLY: January 5th, 2026 EXPECTED TO START: February 2026 TYPE: Non-Unionized Role THE ROLE The CRM Platforms Manager plays a key technical role in supporting DSF’s mobilization and engagement objectives as well as the Digital Products team’s objective of accurately tracking, reporting and maintaining engagement data. They design and maintain a secure and optimal data architecture that produces accurate, reliable and actionable engagement data with Salesforce as its central system. They act as translators between stakeholders, end users and technical team members so that implemented digital solutions meet the organization’s requirements and current industry standards, and facilitate change management. They analyze complex bugs/issues and draft the blueprint of their resolution. Often, they lead the implementations of features and initiatives of Salesforce and its integrated systems. They work in collaboration with other Digital Managers to plan key initiatives for the Digital Products team. KEY RESPONSIBILITIES Support the strategic direction of both the organization and the Digital Products team by structuring and maintaining our data systems, and driving reporting efforts as a subject matter expert. Lead the development of a data management strategy and system design informed by organization, department, and stakeholder needs and reporting requirements. Lead ongoing testing, evaluation, optimization and implementation of digital / technology platforms, systems and strategies through requirements gathering processes, needs assessments, feasibility assessments, and solution design. Set and report on data health metrics. Establish and document policies, selection, and on-going management, procedures, and metrics for testing and QA practices. Participate in and monitor strategic planning, budgeting and decision-making processes. Develop project work plans for your team and vendors based on annual goals and objectives. Build and maintain effective working relationships across all departments - understand and prioritize stakeholder needs, and lead the delivery of technology solutions to meet them. Manage vendor relationships, projects, and processes. Manage change across organization introduced by new technology. Analyze and optimize program, project and/or operations performance, results and trends. Provide industry and trends expertise and insights. Align outputs with DSF’s mission, goals and strategic plan. Ensure compliance with applicable legislation and regulatory requirements . Ensure internal and external reporting is available in a timely manner . Represent DSF externally where applicable. Staff Management: Manage CRM team members and ensure effective collaboration across DSF regions and departments. Manage day-to-day operations of the CRM team by assigning work based on team members' skills, strengths, and workload. Support staff learning and development in collaboration with the PC Defining business requirements and processes; Providing on-going operational support for CRM systems and integrations in a non-profit context; Defining system roadmaps, in collaboration with vendors and SaaS providers, to meet users’ needs; Successfully implementing change management processes, particularly involving CRM and Donor Management systems. WHAT YOU BRING TO THE ROLE Proficiency in SQL with the ability to create complex queries, joins and creation and maintenance of data systems and structures Certified Salesforce Administrator (Certified Force.com Developer experience a bonus) Experienced designing, managing and maintaining complex system integrations Expert with DemandTools or comparable Expert at reporting in Salesforce.com Excellent data manipulation and deduplication skills Strong data analysis skills Strong communication and interpersonal skills Strong documentation skills Experience working in a bilingual organization serving English and French constituents; The following would be considered an asset: Knowledge of other data processing techniques and softwares (Javascript, Python, R, etc.) Experience with VisualForce, Salesforce APIs, Apex, classes, triggers, workflow rules, DLRS. Experience with project management methodologies and best practices (Kanban, Waterfall, Agile, Scrum, etc.) Experience working with Marketo or similar marketing automation software Experience with Donor Management systems (Raiser’s Edge, Engaging Networks) QUALIFICATIONS Nous savons que l’expérience peut prendre différentes formes. Parlez-nous de la vôtre en ce qui a trait aux exigences suivantes : Minimum de 3 à 5 ans d’expérience dans les domaines suivants : Diriger des équipes technologiques. Définir les exigences et les processus opérationnels. Fournir un soutien opérationnel continu pour les systèmes CRM et les intégrations dans un contexte à but non lucratif. Définir des feuilles de route des systèmes, en collaboration avec les fournisseurs SaaS et autres fournisseurs pour répondre aux besoins des utilisateur·rices. Mettre en œuvre avec succès les processus de gestion du changement, en particulier les systèmes CRM et de gestion des donateur·rices. VOTRE APPORT Maîtrise de SQL avec la capacité de créer des requêtes complexes et des jointures, et de faire la création et la maintenance de systèmes de données et de structures Administrateur·rice Salesforce certifié·e (expérience comme développeur·se certifié·e Force.com un atout) Expérience dans la conception, la gestion et la maintenance d’intégrations de systèmes complexes Excellente maîtrise de DemandTools ou comparable Excellente maîtrise de la production de rapports dans Salesforce.com Excellentes compétences en manipulation de données et déduplication Solides compétences en analyse de données Solides compétences en communication et en relations interpersonnelles Solides compétences en documentation Expérience de travail dans une organisation bilingue avec des personnes anglophones et francophones; Les éléments suivants seraient considérés comme des atouts : Connaissance d’autres techniques et logiciels de traitement de données (Javascript, Python, R, etc.) Expérience avec Visualforce, API Salesforce, Apex, classes, déclencheurs, règles de flux de production, DLRS (Declarative Lookup Rollup Summaries). Expérience avec les méthodologies de gestion de projet et les meilleures pratiques (Kanban, Waterfall, Agile, Scrum, etc.) Expérience de travail avec Marketo ou un logiciel d’automatisation marketing similaire Expérience avec les systèmes de gestion des donateur·rices (Raiser’s Edge, Engaging Networks)

Vancouver, British Columbia, Canada

Languages

French

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