Sales & Application Engineer

About the Company

Pacificom is a Systems Integrator that provides Telecommunications, Building Security and Automation, Audio-Video, Life Safety, and Technology Integration Services throughout British Columbia and Alberta.

Summary

The position is based in Canada and offers an exciting opportunity to contribute to innovative, technology solutions. Join us at Pacificom to be part of a dynamic team dedicated to excellence in systems integration.

Overview

Design, configure, and implement communication solutions which include:

• IP telephony systems (on-premise, cloud, and hybrid solutions)
• Intercom and enterphone systems
• Public address and mass notification systems
• Nurse call and patient-wander solutions
• Audio Video systems
• Information Technology systems (WiFi, routers, switches, servers)

Core Responsibilities

• Design, configure, and implement integration of any of the above systems together, and integration with other systems (i.e. security).
• Support the sales team with pre-sales engineering, solution design, and technical validation.
• Provide technical expertise during construction through project planning, site assessments, and customer consultations.
• Develop project detailed equipment design and riser diagrams, project-specific system documentation, configurations, and project-specific equipment integration guides.
• Consult with end customers on system processes and obtain design approvals. Help prepare quotes for equipment and scope addons, changes and pass to sales team.
• Direct field technicians (in partnership with Project Manager) with system implementation including scheduling, programming, troubleshooting, and commissioning.
• Perform spot check quality assurance prior to customer turnover.
• Stay current with industry technologies, Pacificom installation standards, and best practices.
• Lead customer training and system orientation as required. Provide post-installation system upgrades, future planning, addons, and support/maintenance options as applicable.

Qualifications

• 5+ years of experience in telephony, communications, or systems integration engineering.
• Post-secondary education degree or diploma in a related field
• Strong passion to 'build something from scratch', including product selection, interconnections and wiring diagrams, technical presentations
• Solid understanding of VoIP, SIP, IP networking principles, and server environments.
• Experience with intercom, PA, or nurse call systems in commercial, healthcare, or institutional environments.
• Ability to read and interpret construction drawings, wiring diagrams, and system schematics.
• Solid troubleshooting, diagnostic, and problem-solving skills across hardware, software, and network layers.
• Effective communication skills and the ability to collaborate with cross-functional internal teams.

Job Types: Full-time, Permanent

Pay: $90,000.00-$120,000.00 per year

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Education:

• Bachelor's Degree (preferred)

Location:

• Surrey, BC V3W 2W3 (preferred)

Work Location: In person