About
Boulder Housing Partners is looking for a skilled and experienced Lead Network & Systems Administrator to join our dynamic IT team. This strategic role is crucial for maintaining and enhancing our organization's entire hardware and software infrastructure, ensuring maximum network security, reliability, and technological agility to support BHP's mission of providing affordable housing. This position plays a direct role in resident quality of life by ensuring critical community technologies, such as Wi-Fi and access control systems in our multifamily housing properties, are consistently operational. The ideal candidate is proficient at designing, deploying, troubleshooting, and managing large-scale Wi-Fi, security cameras, and door access networks, as well as ensuring the smooth operation of our systems through effective management and maintenance practices. This full-time, onsite position values collaboration and hands-on problem-solving. Hiring Range: $90,000-$98,000/year DOQ Applications will be accepted through January 8, 2026. We know our employees are our most important resource, in addition to rewarding and meaningful work we enjoy: Medical, dental, vision health plans. Retirement benefits that include PERA defined benefit plan plus 401k and 457 plans. Paid life insurance. Employee wellness program. Selected Summer Fridays off (if applicable) Long term disability 13 paid holidays per year plus vacation and sick leave. Excellent work-life programs, such as flexible schedules, training opportunities, and more. Team Leadership and Service Management: Oversee and manage the efficiency of IT service delivery, ensuring timely and effective resolution of technical issues. Provide mentorship and high-level technical guidance to the Level 1 & 2 help desk team, serving as the primary technical escalation point. Drive continuous improvement in IT processes and service quality. Infrastructure and Network Management: Oversee the installation, maintenance, and troubleshooting of hardware (routers, switches, Wi-Fi controllers). Design and deploy network systems, including large-scale Wi-Fi and security camera networks in multifamily properties. Manage multi-family door access systems' design, deployment, and ongoing management. Monitor network usage, anticipate problems, and ensure system availability and reliability through performance monitoring and capacity planning. Security and Compliance: Maintain network and system security through regular monitoring, incident response, and implementation of best practices. Manage firewalls, VPNs, and implement disaster recovery plans. Perform regular checks to identify potential intrusions. System Administration: Provide comprehensive support for Microsoft 365 applications and Windows Server environments (including cloud migrations and identity management). Functions as the Microsoft Exchange and Microsoft 365 security administrator. Maintenance and Updates: Conduct routine maintenance tasks, including backups, software updates, and patches. Vendor and Project Management: Collaborate with vendors and third-party service providers to ensure seamless service delivery and management of contracts. Own the full project lifecycle for IT initiatives, managing scope, schedule, budget, and risk for deployments, upgrades, and migrations. Professional Development: Stay informed about emerging technologies and industry trends. Key Responsibilities: Windows Server Management: Deployments, upgrades, and migrations of Windows server environments. Cloud Migration & Management: Migrate onsite servers to cloud systems. Azure Cloud Management. Firewall Management: Manage and maintain Cisco ASA and Firepower Firewalls. Network Design and Support: Design and support LAN, WAN, and VPN in Cisco and Ubiquiti/Unifi network environments. Ubiquiti Networks: Manage large Ubiquiti Wi-Fi Networks and Ubiquiti Protect (Security Camera systems) in multifamily residential settings. Wireless Network Management: Set up and maintain point-to-point and multi-point wireless networks. Microsoft Office 365 & Communication: Utilize the Microsoft Office 365 Suite with Teams Phone integration. Door Access Systems: Design, manage, and maintain large Door Access systems (software and hardware). IT Ticketing, Helpdesk & Business App Management: Manage IT ticketing systems, service desk platforms (e.g., Zoho), business workflow applications (e.g., Cognito Forms), and IT projects, ensuring timely resolution and delivery. Backup Strategies: Utilize Veeam Backup software and strategies. Identity Management: Manage Active Directory and Azure identity services. Device Management: Manage various devices (desktops, laptops, and mobile devices). Network Troubleshooting: Identify and resolve network issues. Performs related duties as required by management to meet the needs of BHP. Regular, predictable attendance is an essential function of this position. Maintains a high level of professionalism and integrity; listens to questions and concerns, evaluates issues and possible solutions, works collaboratively with the Boulder Housing Partners team to address systemic problems; inspires confidence and respect; uses feedback from others to grow and develop. Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment and follows all safety regulations, policies, and procedures. Reports all accidents and damage to BHP property. Actively supports and upholds BHP's stated mission and values. Optimizes the use of resources; responsible for knowing and complying with all BHP policies. Participates in professional training and development; and adheres to attendance and workplace attire policies. Boulder Housing Partners is committed to hiring employees who provide excellent customer service. Our employees communicate courteously and responsively with the public and co-workers, are sensitive to diversity issues provide effective and efficient service to the public and co-workers and act with a high level of integrity and take responsibility for their words and actions. Required Qualifications: A bachelor's degree in computer science, information technology, systems engineering, or a related field, OR equivalent experience with a minimum of 5 years in network design, security, and administration. Excellent verbal and written communication skills with the ability to explain complex technical issues to non-technical stakeholders. Exceptional customer service skills, with a strong focus on user support and satisfaction. Proven ability to manage IT projects end-to-end, including planning, resource allocation, and budget control. Proficiency in managing and troubleshooting Windows Server environments, VoIP systems, and enterprise Wi-Fi networks. Familiarity with Cisco and Ubiquiti/Unifi networking equipment, firewall configuration, Azure cloud services, and Microsoft 365. Strong understanding of network and information security practices, including VPNs, firewalls, and incident response. Strong problem-solving skills and capacity to work under pressure and meet deadlines. Desired Qualifications: Prior supervisory or formal management experience is strongly preferred. Experience overseeing budgets for IT projects and managing procurement processes. Knowledge of Yardi Voyager property management software. Competencies: Self-Knowledge Is personally committed to and actively works to continuously improve him/herself, understands that different situations and levels may call for different skills and approaches, works to deploy strengths, works on compensating for weakness and limits. Dealing with Ambiguity Can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, isn't upset when things are up in the air, doesn't have to finish things before moving on, can comfortably handle risk and uncertainty. Peer Relationships Can quickly find common ground and solve problems for the good of all, can solve problems with peers with a minimum of noise, is seen as a team player and is cooperative, easily gains trust and support of
Languages
- English
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