Technical Support Engineer

Yoush
Consulting is excited to partner with a Canadian start -up to help build their
next global success. We are hiring the best talent in Information Technology in
Toronto, and across several European countries. If you wish to be part of a
global success story building life changing technologies that help millions of
people living a healthier life, then you must contact us.

  Technical Support Engineer (Perm "Toronto -REMOTE") 

This
is a central and dynamic position within the organization. The candidate will
provide technical support to current and prospective clients, contribute to the
development of self -help content, and provide technical support related to
company IT systems. Great communication, time management, and social skills are
essential as you will be responsible for managing a variety of support matters
while providing excellent "customer" service. You may be asked to contribute to
the software testing or bug fixes, and installing and configuring company
products.

Responsibilities

o   Respond to incoming support requests
from customers in a timely manner

o   Investigate and resolve technical
support issues prior to escalation

o   Develop user documentation, knowledge
base, and other self -help content

o   Provide pre -and post -sales technical
support to sales and marketing staff

o   Be proactive and help customers plan
for their needs and future demand

o   Install, configure and maintain company
products and IT systems

o   Contribute to product testing and
development activities on some occasions

Qualifications

o   Must have excellent English
communication skills; both verbal and written

o   Must have experience in technical
support, server administration, or other IT fields

o   Ability to troubleshoot web application
using Chrome DevTools or similar tools

o   Demonstrable skills with scripting
languages such as Python, Perl, or Bash

o   Working knowledge of networking
protocols, such as HTTP(S), SMTP, TLS, and DNS

o   Experience with configuring Linux and
Windows server environments

o   Experience with server virtualization,
configuration, and maintenance

o   Experience with database administration

Nice -to -have

o   Experience using or developing software
for medical imaging

o   Experience with using software
development tools and methods (source control, unit testing, bug tracking,
continuous integration, etc.)

o   Thorough understanding of the latest
security principles, techniques, and protocols

o   Good problem -solving skills and ability
to work under pressure

o   Ability to participate in multiple
projects concurrently

o   Excellent communication skills (verbal,
written, and presentation)

o   Ability to understand new technologies
quickly is essential

o   Good interpersonal skills and
customer -focused mindset