Frontline Support Worker

Are you passionate about creating safe
spaces for individuals experiencing domestic abuse? Do you thrive in
environments where your leadership can make a tangible difference in people's
lives? If so, the Kelowna Women's Shelter (KWS) invites you to join our team as
a Frontline Support Worker.

About Us:

Kelowna Women's
Shelter has been providing programs and services for people impacted by
Domestic Abuse since Our programs include emergency and
second-stage housing, outreach services, PEACE program, education and
prevention initiatives, a 24/7 support line, and a community thrift store. We
are committed to fostering safety, choice, and inclusion, and believe in
building a community free from abuse through education, support, and strong
partnerships.

Summary:

The Frontline Support Worker
provides women and their children that identify as being at risk of and/or
fleeing domestic abuse with support, security, advocacy, information,
education, crisis intervention, referral information and temporary housing at
the Transition House.

Key Responsibilities:

·       
Answer incoming phone calls including, taking messages, making
appointments, responding to women in crisis or requiring support and
information, screening potential new women and recording call information.

·       
Admit and discharge women and their children including, assessing risk,
filling out intake and other required forms, creating safety plans, and
orienting new women and their children (reviewing fire safety, security, house
rules/procedures, facility and services).

·       
Provide support by way of active listening, providing clarification,
assessment of needs/risk, goal setting, creating action plans, offering
encouragement, and sharing information about services, housing, and community
resources.

·       
Monitors and ensures the safety and comfort of the women and their children
and the security of the facility.

·       
De-escalates and facilitates resolution of conflicts between women
residing at the Transition House.

·       
Assist in the arranging of transportation for women and their children,
to outside appointments and services.

·       
Ensure household tasks such as laundry, housecleaning, garbage/recycling
disposal, grocery shopping, and maintaining supplies are completed, and arrange
for maintenance work to be performed as needed.

·       
Maintain related case notes, documents, forms, and statistics, and
provide reports to the supervisor as required.

·       
Liaise with other service agencies and professionals and maintain current
knowledge of issues and resources related to domestic abuse.

·       
Attend, and participate in staff, and other, meetings as required.

·       
Attend, and participate in, training/certification programs.

·       
Orient and assign duties to new staff, volunteers and students as needed.

·       
Perform other related duties as required.

Requirements:

·       
Diploma in
a related human/social service field with one-year recent related experience or
equivalent.

·       
Intermediate
First Aid.

Additional
Requirements:

·       
A suitable Criminal Records Check for working with vulnerable people.

·       
Membership in the Union is required.

Location: Kelowna

Hours of Work:

10 hours per day; 35 hours per
week averaged; 11:00am-9:00pm.

Pay: $31.56

Benefits:

Why Join Us?
Be part of a mission-driven organization making a
difference in the lives of children and families. Work in a supportive,
collaborative, and inclusive environment. Access professional development
opportunities to grow your career.

If you are ready to make a meaningful
impact on the lives of those affected by domestic abuse, we encourage you to
apply. Join us in our mission to create safer, more empowered communities.
Apply now to be a part of our dedicated team at Kelowna Women's Shelter.

How to Apply?
If this sounds like the opportunity you've been waiting
for, we'd love to hear from you Please send your resume and a thoughtful cover
letter explaining why you're the perfect fit for this role.

We thank all applicants for their
interest, however, only those selected for an interview will be contacted.

Join us in making a difference

Please visit our careers page to see more job opportunities.

We acknowledge that the Kelowna Women's
Shelter is located on the ancestral, traditional and unceded territory of the
Syilx Okanagan Nation.

Please visit our careers page to see more job opportunities