Bilingual (English/French) Customer Service Representative

Candidates must be currently located in the Greater Toronto Area (GTA)

Note -this is a one year contract opportunity

The Homescan Operations group supports the organization in its efforts to sell and service consumer data solutions. Consumer insight data helps our clients better understand their consumers and the opportunities they represent.

As a Bilingual (English/French) Customer Service Representative, you will be responsible for investigating and solving telephone and email queries from our Household Panel Members. You will also assist panel members with any problems concerning scanner operations and update all panel information.

Excellent English and French communication skills both oral and written a must

Demonstrated problem solving skills and high attention to detail

Good logic and interpersonal skills are essential

Proven ability to multi-task and work in a team environment is required

Strong customer focus and a pleasant telephone manner

Technically savvy with strong knowledge of MSOffice including Excel

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

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• Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the