Network Engineer I

Job Purpose  The Junior Network Engineer serves as a key operational resource within the OnX Canada infrastructure team. This role focuses on maintaining network stability, executing standard changes, and providing rapid resolution to technical incidents. The Network Engineer I works collaboratively with senior architecture staff to deploy solutions and ensures that documentation and monitoring systems are accurate and up to date.

Essential Functions

• Perform day-to-day network operations, including monitoring, incident response, and ticket resolution.
• Assist in the configuration and deployment of network hardware (switches, routers, access points, and firewalls).
• Troubleshoot connectivity issues using standard diagnostic tools and methodologies.
• Maintain accurate network documentation, diagrams, and asset inventories.
• Execute standard change requests and software upgrades on network infrastructure.
• Collaborate with senior engineers on complex projects and deployments.
• Participate in on-call support rotations to ensure system availability.
• Perform onsite datacenter or client site tasks, including racking, stacking, and cabling equipment.
• This role requires participation in a shift rotation schedule

Education & Certifications

• Post-secondary diploma or degree in a related technical field.
• Foundational network knowledge (comparable to Cisco CCNA) is expected; active certification is an asset.
• Familiarity with general IT infrastructure concepts (comparable to Network+).

Experience/Background

• 1–3 years of IT infrastructure networking or relevant technical support experience.
• Hands-on experience with fundamental troubleshooting tools (ping, traceroute, putty/SSH).
• Solid understanding of the OSI model, IP addressing, and subnetting.
• Working knowledge of switching concepts (VLANs, Trunking, Spanning Tree) and basic routing protocols.
• Familiarity with wireless networking fundamentals and access point deployment.
• Exposure to firewall concepts and basic VPN client configuration.
• Experience working within a ticketing system (e.g., ServiceNow, ConnectWise) is preferred.
• Eagerness to learn advanced technologies such as Cisco ACI, SD-WAN, and Cloud Networking.

Special Knowledge/Skills

• Strong analytical and problem-solving skills with a high attention to detail.
• Effective written and verbal communication skills for client and internal interactions.
• Ability to work well in a team-oriented, collaborative environment.
• Self-motivated with a strong desire for continuous technical learning and professional growth.

#LI-Onsite #LI-PK1

Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.