Coach Dispatcher

About us

Tisdale Bus Lines is a leading transportation service provider in Ontario, dedicated to delivering safe, reliable, and high-quality transportation solutions. We pride ourselves on our commitment to customer satisfaction, environmental responsibility, and operational excellence.

We are seeking a motivated and detail-oriented Coach Dispatcher to join our team. The successful candidate will ensure the smooth operation of passenger transport, handle dispatching duties, administrative support, and serve as a point of contact for drivers This role requires excellent organizational skills, the ability to multitask, and strong communication abilities. Working directly with the Operations Manager, the Coach Dispatcher will play a key role in managing dispatch from the Sudbury terminal

Work Hours:

• Monday-Friday, 8:00am-12:00pm, 1:00pm-5:00pm
• Rotation of 24-hour after hours emergency on-call: one-week-on, one-week-off

Driver & Vehicle Coordination:

• Ensure drivers are informed about their schedules, destinations, vehicle assignments, and any itinerary changes.
• Assist drivers with questions and issues related to compliance, bus issues, and operational failures.
• Verify hours of service, ensuring e-log compliance, and hours for payroll processing.

Dispatching:

• Manage daily dispatching, including handling calls for schedules, lost and found items, and dispatch queries.
• Ensure drivers have their most up-to-date itineraries, vehicle, and trip assignments.
• Dispatch drivers and allocate vehicles appropriately.
• Book accommodations and rental vehicles for drivers as needed.

24-Hour Emergency Dispatch:

• Share 24-hour after hours on-call responsibility with colleagues, providing after-hours first point of contact on a rotating one-week-on, one-week-off basis.

Team Collaboration:

• Collaborate with management to provide necessary support in their respective areas, such as dispatch, deadheads, and hotel bookings.

Qualifications:

• Strong communication skills and the ability to respond quickly to challenges.
• Familiarity with Microsoft Office Suite.
• Experience in transportation and dispatching is an asset.
• Excellent organizational and multitasking skills.
• Knowledge of Hours of Service.
• Valid BZ license is an asset or willingness to obtain.

Job Types: Full-time, Permanent

Pay: From $55,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance
• Vision care

Experience:

• dispatching: 1 year (preferred)

Licence/Certification:

• BZ or CZ Driver's Licence (preferred)

Work Location: In person