Inside Sales Coordinator

Who We Are

Firebird Prints is a fast-growing custom printing company specializing in promotional printing, trade show supplies, custom apparel, and more across Canada.

We deliver 5-star customer experiences with one of the fastest turnarounds in the country, helping businesses stand out at events, in their communities, and with their customers.

Check out our client reviews on Google. We work with industry leaders like NASA, Amazon, EA Sports, lululemon, and government organizations.

The Role (Inside Sales Coordinator)

You will be the desk person who keeps our sales pipeline moving and ensures nothing falls through the cracks.

Qualities We're Looking For

The ideal candidate demonstrates the following qualities:

• Composure under pressure
• Confident and professional communication
• Warm presence and friendly smile
• Positive, solutions-oriented attitude
• Highly accountable and responsible
• Honest and trustworthy
• Strong organizational skills
• Tech-savvy and quick to learn new systems
• Reliable and consistent in follow-through
• Ambitious and looking for long-term growth
• Takes pride in delivering excellent service
• Team-oriented and respectful
• Strong attention to detail
• Ability to manage multiple tasks calmly and efficiently

These qualities are essential to succeeding in this role and thriving in our high-performing environment.

Who Thrives in This Position

• Organized and detail-focused individuals
• Strong communicators (phone, email, in-person)
• People who enjoy helping customers and supporting team members
• Individuals who learn systems quickly
• Reliable contributors with excellent follow-through
• Those who prefer structure, consistency, and routine
• Candidates who want stability while building a career

Sales experience is an asset but not required. Full training is provided.*

Key Responsibilities:

• Sales Support
• Follow up on quotes, emails, and customer requests

Customer Service

• Answer inbound calls and emails
• Provide fast, friendly updates
• Help customers with simple product questions
• Collect order details clearly
• Maintain a 5-star client experience

Admin / Organization

• Update our CRM (Pipedrive)
• Keep quotes, orders, and job details organized
• Maintain accurate customer notes
• Ensure follow-ups are done on time
• Simple production coordination for small jobs
• Handle small orders (Mini & Booster deals)
• Assist in preparing and sending quotes
• Call customers for updates, approvals, or payments
• Manage walk-ins (small orders)
• Support our senior sales team (no cold calling)

What We Offer :

• Path to 6-figure earnings for top performers
• Performance-based compensation – $18 per hour + commission
• Paid Break Daily + Vacation Pay
• Bonus incentives for hitting revenue milestones
• High-demand products: Custom Apparel, Trade Show Kits, Personalized Gifting
• Nationwide customer base – unlimited potential for sales
• Work with a supportive, growth-focused team

Why Firebird?

At Firebird, your work makes a real impact and your effort determines your earnings.

We're on a mission to bring more joy to the world through printing, helping businesses, teams, and communities share their stories and celebrate their moments.

We treat our customers like our best friends, which is why we're one of the few 5-star rated printing companies in Canada.

You are not "just another employee."
You are joining a team with big goals, strong values, and real opportunities to grow.

We are purpose-driven, customer-obsessed, and truly passionate about what we do.

- Here, you'll find unlimited potential:

• Nationwide clients
• Path to six figures for top performers
• Customer-first, purpose-driven culture with high standards and zero mediocrity

Apply with your resume (optional short video to stand out)*

Only qualified applicants will be contacted. Firebird Prints is an equal opportunity employer.

Job Types: Full-time, Permanent

Pay: From $18.00 per hour

Benefits:

• Casual dress
• Paid time off
• Store discount

Experience:

• Administrative: 1 year (required)
• Sales: 2 years (preferred)

Work Location: In person