Junior IT Support

Junior IT Support

Location: Head office, 413 2nd street W. Revelstoke BC

Part time position

Compensation & Benefits

• Salary: $25.00/hour
• Summer and winter performance bonuses
• Company-provided laptop and phone

About Cronometer

Cronometer Software Inc. is a science-driven, Canadian company committed to giving people the most accurate and comprehensive nutrition tracking tools available. What began in 2005 as a side project by the founder, built out of a passion for precise nutrition tracking, has evolved into a globally recognized health platform trusted by millions of users.

Headquartered in the mountain town of Revelstoke, British Columbia, Cronometer brings together a diverse team of developers, nutrition scientists, designers, and wellness professionals. We are united by a shared mission to empower individuals and professionals alike with reliable data that helps them understand and improve their nutrition, health, and well-being.

At Cronometer, we believe that accurate nutrition data should be transparent, science-backed, and accessible, no matter your dietary preferences or health goals. Our platform delivers detailed macro- and micronutrient tracking based on verified sources rather than crowdsourced estimates. Whether users are optimizing performance, managing health conditions, or simply striving for better daily habits, Cronometer aims to provide clarity, control, and confidence.

Job Summary

This role supports day-to-day technology operations for our office, working closely with Help Desk team to resolve Help Desk requests, perform new office and workstation setups, and ensure staff have the tools they need to work effectively. The Junior IT Support Technician provides frontline troubleshooting for macOS, iOS, networking, and basic AWS tasks, escalating more complex issues as needed.

Key Responsibilities

• Provide first-level Help Desk support for macOS, iOS, and general office technology issues.
• Assist with new workstation and office setup, including configuring Macs, peripherals, network connections, and user accounts.
• Troubleshoot hardware, software, and connectivity issues for staff in a timely and professional manner.
• Support user access management (password resets, permissions updates, MFA troubleshooting, SSO support, etc.).
• Complete basic AWS support tasks such as reviewing CloudWatch logs, checking EC2 instance status, or assisting with IAM access requests (with guidance).
• Maintain inventory of devices, accessories, and software licensing.
• Prepare and onboard new employees with laptops, accessories, and initial account setup.
• Escalate unresolved issues to senior IT staff with clear documentation.
• Assist with documenting internal processes, FAQs, and troubleshooting steps.
• Maintain a customer-focused approach, ensuring staff receive clear communication and timely support.

Required Skills & Qualifications

• 1–2 years of experience in IT support, Help Desk, or a similar technical role (or equivalent education/training).
• Strong working knowledge of macOS and iOS troubleshooting (user accounts, system preferences, software installs, connectivity, backups, profiles).
• Familiarity with basic networking concepts (Wi-Fi, VPN, DNS, IP addressing, printer/network device setups).
• Experience supporting end users in an office environment.
• Ability to diagnose and resolve issues with laptops, mobile devices, peripherals, and productivity tools.
• Strong communication and customer service skills; able to explain technical issues in clear, simple language.
• Ability to manage multiple support requests and prioritize effectively.
• Comfort working with ticketing systems and documenting work.

Preferred Skills & Qualifications

• Experience with Mac OS troubleshooting at an intermediate level (profiles, kernel extensions, device management, system logs).
• Familiarity with AWS basics (EC2, S3, IAM, CloudWatch) and a willingness to learn more.
• Exposure to MDM systems (e.g., Jamf, Mosyle, Kandji, or similar).
• Knowledge of office networking equipment (switches, access points, cabling, patch panels).
• Understanding of security best practices, MFA, and SSO workflows.
• Interest in growth and developing deeper cloud or infrastructure skills

Company Culture

Cronometer Software values innovation, collaboration, and continuous learning, fostering an environment where team members are encouraged to experiment, share ideas, and grow their skills. We are committed to inclusive practices and respect for diverse perspectives, ensuring that every employee feels heard, supported, and empowered to contribute. Additionally, we provide opportunities for career growth and professional development, helping individuals advance within the company while aligning their personal goals with our mission to deliver accurate, science-backed nutrition solutions to our users.

Equal Employment Opportunity

Cronometer Software Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and welcoming work environment for everyone. All employment decisions, including hiring, promotion, compensation, training, and termination, are based solely on merit, qualifications, and business needs. We do not discriminate on the basis of race, colour, ancestry, place of origin, family or marital status, physical or mental disability, sex, age, sexual orientation, gender identity or expression, or political belief. We are committed to providing appropriate accommodations upon request for individuals with disabilities or religious needs. We believe that a diverse and inclusive workforce makes us stronger, more creative, and better able to serve our global community.

How to apply

To apply for a position at Cronometer Software, please submit your application through the link provided in this posting. Include a current résumé, cover letter and any relevant portfolio or work samples. Make sure your documents are in PDF or Word format and clearly labeled with your name and the position title for easy reference.

Once we receive your submission, you will receive an automatic confirmation email acknowledging receipt. We aim to review applications within 1–2 weeks of the posting closing date. Short‑listed candidates will be contacted to schedule interviews promptly. If you don't hear from us after this period, feel free to assume your application was not selected, you're welcome to reapply for future openings.