Aftermarket Sales and Support Coordinator

Assist internal and external customers with spare parts inquiries, order processing, and basic after-sales support. Help maintain customer relationships and support the aftermarket team in day-to-day operations.

• Assist with processing customer orders and sales quotations.
• Respond to customer inquiries, RFQs, and basic complaints promptly.
• Support the team in maintaining accurate records and reports.
• Help coordinate parts delivery and on-site visits as needed.
• Learn to interpret contracts and agreements under guidance.
• Collaborate with internal teams (field service, repair shop, and HSE).
• Assist with process improvements and special projects as assigned.

• Diploma, certificate, or some post-secondary education in Business, Supply Chain, or related field.
• Some experience or interest in sales support, customer service, or aftermarket parts (oil & gas experience is a plus).
• Comfortable using MS Office; ERP experience is an asset.
• Good communication, organizational, and problem-solving skills.
• Ability to work independently and as part of a team.
• Ability to operate a forklift is considered an asset.
• Valid driver's license and willingness to travel locally.

Preferred Qualifications:

• Experience with Visual Manufacturing and Microsoft D365
• Post secondary education
• OEM product knowledge

Working Conditions:

• Primarily office-based with regular visits to the parts shop, warehouse, and customer sites.
• In the shop, duties may include assisting with parts inventory, organizing stock, picking and staging orders, and occasionally supporting delivery preparation.
• Fast-paced environment with multiple priorities and changing deadlines.
• Some after-hours or on-call support may be required to meet urgent customer needs.
• May involve light physical activity, including walking, lifting, and operating equipment (forklift experience is an asset).

Behavioral Competencies:

• Problem Solving - Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, works well in problem solving situation, uses reason when dealing with emotional topics.
• Technical Skills - Assesses own strength and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills, Participates in meetings.
• Written Communication - Writes clearly and informative; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interest; Able to build moral and group commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision making process; Makes timely decisions.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
• Planning/Organizing - Uses time efficiently; Plans for additional resources; Sets goals and objectives.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach of method to best fit the situation; Able to deal with frequent change, delays or unexpected events.

• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes talks on time or notifies appropriate person with an alternate plan.

Physical Requirements/ Working Conditions:

Employees will have tasks in office, shop, warehouse and occasionally traveling to Customers' locations.

Work Environment: 

While performing this job, the employee is occasionally exposed to vibration, risk of electrical shock, wet and/or humid conditions, moving mechanical parts, high and precarious places, fumes or airborne particles, toxic or caustic chemicals, outside weather conditions and extreme cold and heat.