Accounts Receivable Collector

Remote – Canada | Full-Time

We are seeking a detail-oriented and customer-focused Accounts Receivable / Collector to join our team. This fully remote role is responsible for managing and collecting on assigned A/R customer portfolios across multiple business units, while partnering closely with internal teams to ensure timely payments, resolve issues, and support a positive customer experience.

• Manage and collect on an assigned A/R customer portfolio across multiple business units.

• Research and reconcile customer accounts, escalating to the Cash Applications department as needed.

• Review the TermSync dashboard daily to complete routine collection calls, update payment statuses on accounts, and resolve or notate customer issues preventing payments.

• Partner with senior leaders in Sales and Customer Service in a timely manner to resolve complex customer issues that negatively affect DSO.

• Understand customer infrastructure and processes, and identify the appropriate contacts to deliver the best overall customer service.

• Identify at-risk customers to upper management.

• Escalate issues via tasks in TermSync and emails to the appropriate internal ownership level (Sales/Customer Service).

• Identify and document customer invoice disputes and root cause delinquencies via TermSync.

• Log into the Natus phone queue, answering incoming customer calls in a timely manner to take payments and assist with account issues when needed.

• Perform additional duties as assigned.

• 2+ years of business corporate collections experience preferred.

• Fluent in English and French (Written and Spoken) required- Italian a significant plus. 

• Strong customer service skills.

• Professional integrity and ability to manage sensitive information.

• Experience with Microsoft Excel.

• Ability to work with deadlines, prioritize tasks, and organize workload effectively.

• High degree of accuracy, attention to detail, and confidentiality.

Compensation and Benefits: Along with a competitive salary and bonus structure, Natus offers a comprehensive healthcare package that starts on your first day of employment, paid statutory holidays, 3 weeks' vacation and 7 sick days, RRSP Match, and tuition reimbursement program eligibility.