Customer Service Representative

Join us today and take life to heart

CORCYM is a global, independent, medical device company entirely focused on state-of-the-art surgical solutions to fight structural heart disease. CORCYM has a presence in more than 100 countries with approximately 850 employees and ensures strong continuous support to patients, healthcare professionals and healthcare systems worldwide.

Who We Are: Corcym offers a complete portfolio of surgical solutions with a heritage spanning more than 50 years, leveraging on a complete and distinctive set of technologies, capabilities and infrastructure.

Our Vision: is to become the leading company dedicated to Heart Surgeons and their Patients by providing the best solutions to fight structural heart disease.

Our Mission: is to help Heart Surgeons treat Patients better today and in the future.

Customer Service Representative - Full-time Temporary (6 months):

The Customer Service Representative executes all aspects of the order to cash processing; including order management, returns, product allocation and billing, and supporting the North American market (Canada and USA). The incumbent will be accountable to act in a manner that ensures compliance of the company with all federal and local laws and regulations, in respect of Corcym's quality management system and policies.

This position is a 6-month Full-time Temporary position with a possibility of extension.

Essential Functions:

• Receive customer orders, check and process sales orders in SAP, and ensure fulfillment according to the given SLA.
• Assist customers with inquiries, problem solving, delivery tracking and follow up on shipments.
• Maintain a positive and customer centric relationship with all commercial aprtners, both external and inernal stakeholders.
• Coordinate inventory movement in the field including trunk stock, consignment, and programming inventory to ensure case coverage needs based on sales needs and conduct inventory audits on a regular basis.
• Communicate with internal counterparts across the organization in such areas as Accounting, Quality, Sipply Chain, Pricing & Contracts, and the Sales teams.
• Facilitate the returned goods and credit processes related to customer product returns.
• Process replenishment purchase orders in SAP, basing on the indications received from Supply Chain.
• Coordinate with global offices for all inter-company shipments and returns.
• Supporting the Sales Team by responding to inquiries and working through roadblocks.
   

Knowledge, Skills, and Abilities:

• Strong interpersonal skills and ability to communicate at all levels internally and externally.
  
• Self-motivated, acute problem-solving attitude.
• Solid execution capabilities with ability to manage multiple priorities and to work under pressure.
• Demonstrated proficiency working with Company systems and tools (SAP, Microsoft Programs).
• Sense of urgency and customer centric attitude.
• Strong attention to detail.
• Great team player and ability to work very well with others and independently.
  

Education and Experience:

• Minimum Highschool Diploma.
  
• Minimum 1 year of Customer Service experience.
• Minimum 1 year of skilled data entry experience (order entry) with proven track record of accuracy.
  

This position is an on-site position and typical working hours are 7:00am-3:30pm Pacific Time. From time to time, flexible availability is required to meet business needs for USA and Canada.

Corcym is an equal opportunity employer. We are committed to a work environment that supports and respects all individuals in which personnel processes are merit-based and applied without discrimination on the basis of protected characteristics.