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IT Support Analyst
Vorwerk UK
- Richmond, England, United Kingdom
- Richmond, England, United Kingdom
About
We're here to make your life easier, simpler, and that bit more enjoyable. How? By creating high-quality cooking and cleaning appliances that are a pleasure to use, deliver outstanding performance, and save you time - something we've been dedicated to for more than 140 years. If you're passionate about innovation and want to be a part of a team that makes a difference, we'd love to hear from you - apply today!
As a IT Support Analyst, you will provide dedicated IT support to our UK operations while collaborating with colleagues and engineers across our global network. You will play a key role in supporting local IT functions, offering both administrative and organisational assistance for a range of projects and technology initiatives.
*Main accountabilities and activities*
Business as Usual Activities
* Provide 1st, 2nd, and 3rd line technical support for both office-based and remote staff, including branch locations
* Install, configure, and maintain computer hardware, software, operating systems, networks, printers, and scanners
* Monitor and ensure the smooth operation of computer systems and network infrastructure
* Delivery technical assistance across the company, both in person and via remote channels
* Set up and manage user accounts for new employees
* Diagnose, repair and replace IT equipment as required
* Test and evaluate new technologies for potential implementation
* Develop training materials and deliver follow-up training sessions to users
* Maintain accurate asset management records and user documentation
* Liaise with external service providers and manage relationships with key stakeholders
* Produce weekly and monthly reports across various systems and applications
Project Work
* Assist in the creation of project documentation and maintain clear records
* Actively participate in ongoing projects, contributing technical expertise where required
* Support the setup and ongoing maintenance of branch offices across the UK
*Key Competencies*
*Technical Background*
* Strong understanding of ITIL principles and best practices
* Solid knowledge of Active Directory (AD) and Group Policy management
* Familiarity with AI applications and their practical use in business operations
* Awareness of current cybersecurity trends and best practices
* Proficiency in CMD and PowerShell scripting for automation and system management
* Experience working with Microsoft Exchange 2016 or later
* In-depth expertise with Windows operating systems
* Strong knowledge of Microsoft Office 2016 and Office 365 environments
* First-line support experience for web applications such as SAP
* Cisco networking experience is desirable; strong understanding of networks is essential
* Experience in installing and supporting audio-visual (AV) equipment
* Good knowledge of IP telephony systems
* Ability to create and maintain clear, concise technical documentation
* Prince2 or APM project management qualification is desirable
* A degree is Computer Science, Engineering, or equivalent is preferred
Behavioural Competencies
* Demonstrates clear and effective verbal communication
* Applies strong analytical and problem-solving abilities
* Excels in prioritising tasks and managing time efficiently
* Displays a customer-focused mindset
* Maintains awareness of emerging trends and developments in current technologies
*This role is an office based role, with travel required between our Richmond and Bracknell site.*
Job Types: Full-time, Permanent
Pay: Up to £40,000.00 per year
Benefits:
* Company pension
* Employee discount
* Private medical insurance
Work Location: In person
Languages
- English
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