Floor Manager

Floor Manager – Niku X New York

Location: Manhattan, NY | Full-Time | Immediate Start

About Us:
Niku X is a high-end Japanese steakhouse located in the heart of Manhattan. We offer an elevated wagyu dining experience that blends Japanese tradition with modern luxury. Our team is passionate about excellence — from the first greeting to the final course. We're currently seeking a Floor Manager who brings leadership, finesse, and a sharp eye for detail to our front-of-house operations.

Role Summary:

As a Floor Manager, you will be responsible for leading the front-of-house team, ensuring seamless service flow, and maintaining the highest level of hospitality. You'll support staff training, handle guest relations, and actively contribute to the day-to-day execution of an unforgettable dining experience.

Key Responsibilities:

• Supervise FOH staff and maintain smooth service during all meal periods
• Monitor table status, guest flow, and service timing
• Support onboarding, training, and ongoing coaching for hosts, servers, runners, and bussers
• Handle guest concerns with professionalism and promptness
• Collaborate with kitchen and bar teams to ensure consistent execution
• Maintain floor presence to lead by example and support team needs in real-time
• Conduct pre-shift meetings and assist in scheduling and labor control
• Ensure cleanliness, organization, and proper setup of FOH areas
• Work closely with General Manager and AGM to uphold brand standards and service consistency

Qualifications:

• 3+ years of floor management experience in high-volume, upscale dining
• Strong leadership and team-building skills
• Exceptional guest service and conflict-resolution ability
• Experience with POS and reservation systems (SevenRooms a plus)
• Flexible schedule including nights, weekends, and holidays
• A calm, confident presence on the floor, even under pressure
• Bilingual is a plus

Compensation & Benefits:

• Competitive salary based on experience
• Staff meals provided
• Growth opportunities within an expanding restaurant group
• A fast-paced, supportive, and professional environment

To Apply:
Please send your resume and availability through text to Matthew Lee, phone number: . We're looking forward to hear from you