Operations Executive

This role oversees the day-to-day operations of multiple outlets, ensuring alignment with our family values and long-term vision.

• Manage labor costs, operating expenses and other key performance indicators to ensure optimal business results;
• Maintain compliance with health and safety regulations, as well as labor laws and industry standards;

The ideal candidate has proven experience in hospitality or retail operations, preferably in a multi-unit environment. They should have a leadership style rooted in trust, integrity and accountability, as well as strong financial and operational management skills.

We are seeking a seasoned professional who can lead by example, motivate and inspire our team members to deliver exceptional customer experiences. If you have a passion for excellence, a knack for innovation and a drive to succeed, we encourage you to apply for this exciting opportunity.

The Director of Operations will be responsible for developing and implementing strategies to improve efficiency, reduce costs and enhance customer satisfaction. They will work closely with other department heads to align operational goals with business objectives and ensure seamless execution of plans.

In this role, you will have the opportunity to make a meaningful impact on our organization's success. You will be part of a dynamic team that is passionate about delivering exceptional results and making a difference in people's lives.

1. Develop and implement operational strategies to drive business growth and profitability;
2. Lead cross-functional teams to achieve operational excellence and customer satisfaction;
3. Collaborate with department heads to align operational goals with business objectives;
4. Analyze data and metrics to inform decision-making and drive business improvement;

• Bachelor's degree in Business Administration, Hospitality Management or related field;
• Minimum 5 years of experience in hospitality or retail operations, preferably in a multi-unit environment;
• Proven track record of driving business growth and profitability through operational excellence;
• Strong leadership and communication skills, with ability to motivate and inspire teams;
• Proficiency in Microsoft Office, including Excel, Word and PowerPoint;