Product Technical Support Advisor - based in ParisCorston Architectural Detail • Paris, Île-de-France, France
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Product Technical Support Advisor - based in Paris
Corston Architectural Detail
- Paris, Île-de-France, France
- Paris, Île-de-France, France
About
*Location: 2 Rue de l'Universite, 75007, Paris, France*
*Salary: *up to 32,000 Euros
*Contract Type* – Permanent
*Product Technical Support – Corston Architectural Detail*
*The Company*
At Corston Architectural Detail, we believe every detail in the home matters. Our coordinating collections of switches & sockets, hardware and lighting are designed with precision engineering, timeless style, and effortless installation in mind.Our mission is to make renovation beautifully simple — and delivering exceptional customer support is a key part of the Corston experience.As we expand across the UK, Europe, and the USA, we are growing our Technical Support team to ensure customers receive the same outstanding service wherever they are in the world.*The Role: Product Technical Support*We’re looking for highly capable and customer-focused *Product Technical Support Advisors* to join our global team. You’ll be the first point of contact for customers who need help installing, understanding, or troubleshooting our products — from wiring queries on switches and sockets to technical advice on lighting performance, product compatibility, and more.This role blends *technical problem-solving* with *exceptional customer service* and is perfect for someone who naturally enjoys helping people, explaining solutions clearly, and understanding how things work._*While technical expertise is important, full training will be provided on the Corston product range*_.
*Key Responsibilities*
*Technical Support*
* Provide expert telephone and email support to customers, installers, electricians, and trade clients.
* Troubleshoot product installation issues, including switches, sockets, lighting, and hardware.
* Explain technical specifications clearly, such as lighting illumination range, IP ratings, compatibility, wiring requirements, and dimmer functionality.
* Guide customers through installation steps in a safe, compliant, and user-friendly manner.
* Work with our Product Engineers to escalate complex queries or identify product improvements.
*Customer Experience*
* Deliver a best-in-class service, always maintaining Corston’s calm, consultative, and solutions-focused tone.
* Take overflow customer orders during busy periods, supporting the wider customer service team.
* Maintain accurate notes and logs of customer interactions in CRM systems.
* Follow up on open technical tickets to ensure timely resolution.
*Product Knowledge & Internal Support*
* Stay up to date on all Corston products and new launches.
* Provide feedback to Product, Engineering and Quality teams regarding recurring technical issues or customer insights.
* Support the creation of technical documentation, FAQs, training guides, and installation tips.
* Participate in cross-functional project work, such as showroom support or product testing.
*About YouEssential Skills & Attributes*
* Natural technical aptitude with products, installations, or hardware.
* Confident telephone manner — calm, clear, and able to reassure customers.
* Strong problem-solving skills with a logical and methodical approach.
* Ability to translate technical information into simple, helpful explanations.
* Strong written communication for email support.
* Excellent time management and ability to handle multiple queries.
*Desirable*
* Previous technical support experience
* Experience in electrical products, lighting, hardware, or home renovation
* Experience in customer service or trade support
* French-speaking (for France role)
* Understanding of CRM systems
* Full training will be given — willingness to learn is key
*What We Offer*
* Competitive salary based on region
* Full product training and ongoing development
* Beautiful, modern working environments in all locations
* Fast decision-making and a supportive team culture
* Friends & family discount across all Corston products
* Opportunities for growth within a rapidly expanding global brand
Job Type: Full-time
Pay: 29,000.00€ - 32,000.00€ per year
Location:
* 75007 Paris (Preferred)
Work Location: In person
Languages
- English
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