Customer Care Representative / Inside Sales SupportRenewal By Andersen • United States
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Customer Care Representative / Inside Sales Support
Renewal By Andersen
- United States
- United States
About
Job Responsibilities: • Delight customers by providing an excellent customer experience consistent with our world-class product. • Answer telephone calls and assist with showroom traffic. • Partner with assigned sales representatives and serve as the internal point of contact for customers. • Ensure that all customer questions and concerns are addressed and satisfied. Clarify, diagnosis and resolve any customer issues. • Work with sales reps to resolve any paperwork issues, change orders and on-hold jobs. • Schedule appointments with homeowner for technical measure, installation, and service. Create job file packets for technical measure appointments and installation. • Observe the internal processes and procedures from the customers viewpoint to identify opportunities for improvement. • Provide customer correspondence as needed. Experience and Education: • Associates Degree preferred; High School diploma required • Strong phone, email and in-person communication skills • Good listening skills. Ability to empathize with customers and build a good rapport with customers over the phone. • Drive the highest standards of ethical behavior by providing accurate information throughout the customer experience. • Must have problem-solving skills with the ability to prioritize and stay organized in an ever-changing environment. • Analytical abilities and strong attention to detail • Ability to multi-task and prioritize tasks efficiently to regularly meet deadlines • Knowledge of Microsoft Office Benefits: • Flexible work schedule • Health insurance • Dental insurance • Vision insurance • Disability insurance • Retirement plan with company match • Paid vacation and holidays • Family-owned company with a fun and friendly work environment This is a full-time position with flexible work schedule. Expected to work 1- 2 weekends per month, either in the showroom or staffing large events such as open houses, home shows and state fair. Saturday showroom hours are 10am-2pm. Flex time offered during the week in exchange for Saturday hours.
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Customer Care Representative / Inside Sales Support
Des Moines, IA - Call Center
Languages
- English
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