About
ESSENTIAL FUNCTIONS:
Develop and maintain business relationships with clients' key decision makers and act as a direct point of contact. Understand client's business strategy (including goals, objectives, and challenges) and proactively provide solutions and recommendations to drive their success. Collaborate with internal security teams to ensure seamless delivery of cybersecurity services. Conduct cybersecurity posture reviews and recommend improvements. Collaborate with Marco's Security Operations Center (SOC) and Governance, Risk and Compliance Teams on advanced solutions delivery and upselling initiatives. Conduct regular technical and operational meetings with clients to assess their satisfaction and identify areas of improvement. Drive adoption of advanced security features and ensure clients meet compliance standards (e.g., HIPAA, GDPR, CMMC). Assist the Security Operations Center (SOC) and designated Incident Commander in the coordination of incident response and support clients during security events. Assist clients with getting the most out of investing in Marco's services. Collaborate with internal teams to ensure seamless delivery of products and services to clients. Participate in client technology steering meetings, acting as a trusted advisor providing guidance and insights on industry trends, best practices, and product enhancements. Internally knowledge share client strategies, initiatives, changes and assure documentation in internal tools is updated in a timely manner. Deliver Client Business Reviews to maintain a multi-year technology roadmap with a now, near, far execution strategy. Identify upsell and cross-sell opportunities to maximize client value and maximize revenue growth, including subscription and contract renewals. Participate in Marco project meetings regarding client projects in process. Assist in resolution of client issues and concerns in a timely and effective manner, escalating as necessary. Manage the required non-traditional work hours to meet job duties and responsibilities. Act in accordance with Marco policies and procedures as set forth in the employee handbook. Uphold Marco's business ethics by supporting Marco's vision, mission, and values. Exemplify the Gold Standard Experience through every interaction. Attend required company and departmental meetings. QUALIFICATIONS:
Bachelor's degree; or equivalent combination of education and experience. Degree or certification in cybersecurity, information assurance, or related field preferred. Experience with service management concepts, systems testing, and evaluation methods (e.g. ITIL v4). Experience with cybersecurity frameworks (e.g., NIST, ISO 27001) and security technologies (SIEM, endpoint protection, firewalls). Certifications such as CISM or CompTIA Security+, or equivalent are highly desirable. Microsoft or Managed IT experience preferred Valid Driver's License, proof of personal insurance, and an acceptable driving record. REQUIRED SKILLS:
Natural aptitude for outcome-based reasoning. Demonstrate excellent verbal and written communication skills with internal and external clients. Ability to translate complex cybersecurity concepts for non-technical audiences. Strong analytical skills for threat identification and risk assessment. Experience with cybersecurity tools and platforms (e.g., vulnerability scanners, incident management systems). Ability to manage sensitive information and maintain confidentiality. Demonstrated ability to respond effectively to security incidents and client escalations, collaborating with the Security Operations Center (SOC). Self-starter, ability to plan and implement sales strategy with limited supervision. Ability to thrive in a competitive, goal-driven environment. Excellent organizational skills with the ability to maintain accurate and detailed records of sales activity. Ability to prioritize responsibilities and to operate with changing priorities. Demonstrate ability to work effectively and professional with all types of people and situations. Demonstrates a strong attention to detail to ensure accuracy and quality. Strong desire to collaborate and help others achieve sales success, anticipate their needs and take initiative to ensure positive sales outcomes. Proficient with business collaboration tools including Microsoft Office Suite, CRM and company specific programs.
Pay Range:
$99,264 - $158,822 annually
The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.
Languages
- English
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