General Manager-Multi-Project Operations

About our Company

We are launching a new, multi-project initiative within a large commercial building, bringing together several complementary business units under one operational umbrella. Our goal is to build a dynamic, efficient, and scalable ecosystem that delivers exceptional customer experience and strong financial performance.

Position Overview

We are seeking a highly driven General Manager (GM) with strong operational acumen and an entrepreneurial mindset to oversee the day-to-day management, strategic growth, and performance of a group of projects located within the building.

A key expectation of this role is to lead the project from inception to success, ensuring that the operating model is efficient, profitable, and repeatable for future expansion.

We are particularly looking for someone who has previously led project expansions—whether in retail or other multi-unit environments—and who brings strong entrepreneurial skills. The candidate must also be available to travel when required to support future growth initiatives.

This role includes the unique possibility to invest in company shares at cost price and to participate in a profit-sharing program tied to project performance.

Key Responsibilities

1.    Strategic Leadership:

·      Lead and execute the full lifecycle of the project, ensuring successful launch, ongoing performance, and long-term sustainability.

·      Develop operational strategies that position the project for repeatable success and future replication in other locations.

·      Provide regular reporting to ownership, including financial performance, KPIs, risks, and opportunities.

2.    Operational Management:

·      Oversee daily operations to ensure smooth, consistent, and high-quality service delivery across all project units.

·      Optimize workflows, staffing, and resources to maximize efficiency and cost-effectiveness.

·      Monitor operational metrics to identify areas for improvement and implement corrective action.

3.    Team Leadership & Development:

·      Recruit, train, and manage staff across various project areas.

·      Build a strong, collaborative culture with a focus on accountability, customer service, and performance.

·      Coach and mentor team members to support growth, development, and retention.

4.    Financial Management:

·      Manage budgets, forecasts, and financial controls for each project unit.

·      Track and analyze financial performance, ensuring alignment with targets.

·      Identify and execute revenue-generating opportunities and cost-saving initiatives.

5.    Business Development:

·      Evaluate market opportunities, industry trends, and potential partnerships to support growth.

·      Support the rollout of new initiatives and future replications of the project model.

·      Represent the company when working with tenants, partners, and stakeholders.

·      Stakeholder & Building Relations:

·      Maintain strong relationships with building management, contractors, suppliers, and partners.

·      Ensure compliance with building policies, health and safety standards, and regulatory requirements.

Qualifications

·      Proven experience in operations management, multi-unit leadership, or overseeing diverse business activities (5+ years preferred).

·      Prior experience leading project expansions (retail or other industries) is strongly preferred.

·      Ability to communicate fluently in French and English (both written and verbal).

·      Demonstrated entrepreneurial mindset—comfortable taking initiative, solving complex problems, and driving projects independently.

·      Availability to travel when required to support project development or expansion.

·      Strong leadership skills with experience managing teams across different functions.

·      Advanced financial literacy (budgeting, P&L, forecasting, KPI management).

·      Excellent communication, negotiation, and interpersonal skills.

·      Ability to work in a fast-paced, evolving environment with multiple priorities.

·      Experience in the entertainment industry (amusement parks), retail, property management, or a multi-project environment is considered an asset.

What We Offer

·      Competitive salary.

·      Annual performance bonus.

·      Profit-sharing opportunities.

·      Access to company shares at cost price.

·      A leadership role with high autonomy and direct impact on company growth.

·      A dynamic, entrepreneurial environment with room for innovation and career advancement.