Client Success Coordinator

At Wilsons
Security, we pride ourselves on delivering professional security and life
safety solutions while ensuring an exceptional customer experience. If you are
passionate about customer service, technology, and problem-solving, this could
be the perfect opportunity for you Apply to join our team as a Client Success
Coordinator You'll work for a growing, family-owned company that has been
providing Canadians with locally based service for over 100 years. 

The Role:  

• Deliver outstanding customer service via phone and email communication 
• Troubleshoot an array of security products and services
• Documentation of work orders, service reports and client interactions 
• Update client accounts
• Coordinate service appointments, and manage and maintain service schedules
• Work closely with other departments to address client inquiries in a timely
  manner 
• Order, receive, and distribute parts in the warehouse
• Work closely with vendors and suppliers to facilitate product
  procurement 
• Conduct inventory counts and maintain accurate inventory records, monitor
  stock levels
• Fulfill office needs, including cutting/duplicating keys utilizing key
  cutting machines, and building cores
• Maintain the office environment and perform general office administrative
  duties, including safety inspections and ordering office supplies
• Other duties as required 

Qualifications:  

• Proficiency in software applications including Microsoft Office, CRM
  platforms, and inventory management systems. 
• Strong written and verbal communication skills.
• Minimum of 3 years of experience in customer service, with proven ability
  to resolve issues effectively.
• Interest in technology and demonstrated ability to troubleshoot basic
  technical issues.
• Experience with inventory management is considered an asset.
• High level of accuracy and attention to detail in all tasks.
• Excellent organizational and time management skills.
• Self-motivated and able to work independently, while also being a
  collaborative team player. 

This is a
full-time permanent position with an attractive compensation package including
benefits, pension matching, and other employee incentives. This is an in-office
role located in Fredericton, New Brunswick. 

If you are
interested in this position and meet the above criteria, please apply We thank
all applicants who show interest in our organization. 

Work With Us 

Wilsons Security
is redefining security for home and business owners across Canada with a
forward-thinking mentality. We are able to provide clients with solutions that
protect their loved ones and their investments. We also offer integrated home
automation, energy management solutions, and innovative new smart connect
systems for making the most out of your home technology. Recently we've
expanded to provide our clients extra peace of mind and independence through
interactive Wellness systems that help keep senior loved ones safe at home
longer. We're always looking for ways to bring our clients superior value and
service. We're your trusted local experts. 

Wilson Fuel Co.
Ltd has been recognized as one of Canada's 50 Best Managed Companies. 

Please visit our careers page to see more job opportunities