Spa Operations Coordinator

Job Title: Spa Supervisor

Company Description:

Located in one of the most beautiful places in the world, our success is based on visionary leadership, team spirit and unwavering passion. We deliver exceptional service standards in an engaging and supportive work environment.

Discover why working with us will transform your career and give you the opportunity to explore the Pacific Northwest.

Key Responsibilities:

• Ensure efficient and personalized guest service meeting and exceeding high service standards.


• Support and assist the Spa Manager as they are responsible and accountable for the actions of all Spa Team Members.


• Be the contact person for all guests or team members who may be requiring immediate assistance from the Spa Supervisor.


• Handle receptionist/coordinator duties such as reservation calls, welcoming guests to the spa, cashier and cash-outs, coordinating practitioner schedule and appointments and other administration duties.


• Be knowledgeable of all services and treatments offered by the spa.


• Be knowledgeable of all products sold from the spa, perform retail inventory, and order products including back-bar and process e-commerce orders.


• Participate in retail programs, provide assistance, guiding and coaching to other Spa Team Members in regards to retail sales.


• Assist in spa cleaning and organization of all areas of the spa. Oversee the duties of Spa Attendants, directing and assisting as needed.


• Participate in all human resource functions within the spa department.


• Be responsible for training and training materials for the coordinator and attendant team.


• Meet and exceed the service philosophies and standards of the organization.