Solutions Architect
Bloomreach
- London, England, United Kingdom
- London, England, United Kingdom
About
Solutions Architect
role at Bloomreach.
Bloomreach is building the world’s premier
agentic platform for personalization . We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.
We’re taking autonomous search mainstream, making product discovery more intuitive and conversational.
We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise, available on demand at every touchpoint.
We’re designing the future of autonomous marketing, freeing marketers to focus on creativity, strategy, and customer‑first work.
All of this is built on the intelligence of a single AI engine –
Loomi AI
– ensuring personalization is autonomous and consistent. From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty, powering personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.
As a Bloomreach Solutions Architect, you will be one of the trusted advisors on our high‑energy, high‑performance global pre‑sales team. Your work will span multiple stages of the sales cycle, partnering with sales to drive value for customers by leading technical scoping and implementation of Bloomreach’s Discovery platform. You’ll maintain a deep understanding of product strategy, professional services, and the sales pipeline to identify business‑value opportunities and capture requirements that drive successful implementations.
Your role requires significant collaboration with customers and internal teams to set up engagements from the pre‑sales cycle. You will be hands‑on in delivering architecture services, working with post‑sales and customer IT teams to ensure requirements are met on schedule. A strong customer orientation, exceptional collaboration skills, and a solid technical background are key to success in this role. You will define, execute, and deliver custom demos and proofs of concept (POCs) in support of sales opportunities.
Responsibilities
Be a subject matter expert for the Bloomreach Discovery platform for both technical and business audiences.
Own all technical elements (discovery, demo preparation, technical POCs) across the sales cycle.
Lead technical discovery and solution design: map requirements, design integration approaches, and document a high‑level architecture (HLD) with risks, assumptions, and measurable outcomes.
Design and validate data flows for Discovery: catalog ingestion and modeling, event/pixel strategy, API usage patterns, caching/performance considerations, and search/relevance configuration guidance.
Partner with Solution Consultants to craft compelling technical narratives and tailored demos aligned to customer KPIs, buying criteria, and MEDDPICC qualification.
Co‑scope with agency/SI partners during presales, ensuring clear roles and peer‑review gates for handover to Services or partner delivery teams.
Drive excellent handoffs: package HLDs, scope/estimates, RACI, and risk/assumption logs for Services; remain engaged to de‑risk delivery where needed.
Contribute reusable assets (templates, checklists, patterns) that speed future evaluations; mentor SCs on technical components.
Support RFP/RFI/security questionnaires and handle technical objections with credibility and clarity.
Stay current on product and ecosystem capabilities; channel field feedback into product and delivery best practices.
Qualifications
BS in Information Systems / Computer Science or equivalent degree.
3+ years of commerce experience (system integrator, in‑house engineer, or commerce solution sales).
3+ years in technical roles (software engineering, development, solution engineering) within complex IT environments.
Hands‑on expertise in Java, PHP, Python, HTML, JavaScript, CSS.
Expertise in commerce search and discovery, including indexing, feed pipelines, catalog/taxonomy design, facets/filters, boosting/re‑ranking, and analytics‑driven A/B testing.
Practitioner's fluency with Java/Python, HTML, JavaScript, CSS, and REST APIs, and knowledge of performance, caching, and integration trade‑offs.
API‑first and data‑focused solutioning, covering data modeling, event pipelines/pixel strategies, and tag management.
Presales excellence: consultative discovery, stakeholder mapping, technical objection handling, and translating technical depth into executive‑friendly narratives; familiarity with MEDDPICC is a plus.
Strong understanding of AI, ML, LLMs, and GenAI concepts, and their application to modern digital commerce and customer experiences.
Experience with leading e‑commerce platforms such as Shopify, Salesforce Commerce Cloud, or similar is a strong plus.
Collaboration superpowers: aligning AEs, SCs, partners, and services around a trusted evaluation path.
Excellent written and verbal English; additional European languages are a plus.
Benefits Culture
Freedom and trust: no clock‑in/out and minimal approval processes. Results are valued from day one.
Five core values and ten key behaviors embedded in recruitment, onboarding, and performance reviews.
Flexible working hours to accommodate personal style.
Virtual‑first environment with Bloomreach hubs across three continents.
Company events that celebrate global spirit and future vision.
Volunteering support: 5 paid volunteer days per employee.
Bloomreach Glassdoor rating of 4.4/5 and Comparably culture score of 4.9/5.
Personal Development
People Development Program with workshops led by internal experts.
Access to a resident communication coach for work‑related communication and decision‑making support.
Leader Development Program for senior managers, including coaching and feedback loops.
Annual $1,500 professional education budget for certifications, books, and courses.
Well‑being
Employee Assistance Program with counselors for non‑work challenges.
Subscription to Calm (meditation app).
DisConnect days: one additional day off each quarter for rejuvenation.
Sports, yoga, and meditation opportunities available company‑wide.
Extended parental leave up to 26 weeks for primary caregivers.
Compensation
Restricted Stock Units or Stock Options granted based on role, seniority, and location.
Participation in company performance bonus.
Employee referral bonus of up to $3,000 paid after the new hire starts.
Celebration of work anniversaries (Bloomversaries).
(*Subject to employment type. Interns are exempt from marked benefits for the first 6 months.)
Excited? Join us and transform the future of commerce experiences!
If this position doesn't suit you, but you know someone who might be a great fit, please share—your support would be very appreciated!
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Engineering and Information Technology
Industries Software Development, Advertising Services, and IT Services & IT Consulting
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Languages
- English
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