This job offer is no longer available
Director - Sales Operations
Freshworks
- London, England, United Kingdom
- London, England, United Kingdom
About
This is a hands‑on role that combines strategic thinking with operational rigour. You will lead key processes such as forecast reviews and large deal governance, while identifying opportunities to improve sales performance and productivity across the region.
You will work with a team of Analysts based in India to develop, enforce and act upon the reporting and tracking needed to run the business.
You will be the point of contact for the European and APMEA Sales managers and will assist them with QBRs, data analysis, operational issues and systems and tooling needs.
Key Responsibilities
Forecasting & Pipeline Management
Own and drive the weekly and monthly forecasting process in partnership with leaders to ensure accuracy and accountability.
Analyze pipeline health and conversion trends, providing actionable insights and recommendations.
Deal Governance
Lead large deal reviews to support opportunity qualification, value articulation, and commercial strategy.
Partner with sales leadership on deal structuring, approvals, and navigating internal processes to drive velocity and win rates.
Business Partnering
Serve as a strategic advisor to senior European sales leaders, providing business performance insights and challenging assumptions where necessary.
Collaborate cross‑functionally with Finance, Enablement, Marketing, and Product to align regional strategy with company goals.
Operational Excellence
Identify areas to improve efficiency and scalability in sales operations processes.
Support annual planning processes including quota setting, territory design, and strategic initiatives.
Qualifications
10+ years of experience in Sales Operations, Revenue Operations, Strategy, or a similar business partnering role.
Proven experience supporting regional or global sales leaders in a fast‑paced B2B SaaS or technology environment.
Strong analytical and problem‑solving skills with proficiency in CRM (e.g., Salesforce), forecasting tools, and Excel.
Exceptional communication and stakeholder management skills with the ability to influence at all levels.
Fluent in English; additional European languages are a plus.
Based in London and willing to travel occasionally.
Additional Information At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
Seniority Level Director
Employment Type Full‑time
Job Function Other
Industries IT Services and IT Consulting
Location London, England, United Kingdom
#J-18808-Ljbffr
Languages
- English
Notice for Users
This job was posted by one of our partners. You can view the original job source here.