Catering Operations Associate

About MML

At McGuire Moorman Lambert Hospitality, we create the world's most memorable experiences by seamlessly blending food, service, and design. Under the leadership of Liz Lambert, Larry McGuire, and Tom Moorman, our hospitality philosophy centers on exceptional quality, storytelling, and thoughtful detail.

MML is continually expanding—owning and operating all of our properties and only taking on projects aligned with our values. With acclaimed hotels such as the Hotel Saint Vincent in New Orleans and new projects underway in Texas, Colorado, and California, we're building a portfolio rooted in excellence and originality.

About the Role

Word of Mouth Fine Catering, a proud member of MML Hospitality, is seeking a highly organized, operations-driven Catering Operations Associate to support the day-to-day execution of catering logistics, internal coordination, and service operations for both drop-off and full service programs. This role is central to ensuring operational consistency, accuracy, and efficiency across production, distribution, and event support.

You will work cross-functionally with culinary, logistics, sales, and on-site event teams to ensure that all orders—drop-off, pick-up, and full-service—are executed to the MML standard of excellence.

Why You'll Want to Work for MML

• Competitive Pay + Performance Incentives
• Professional Development and Advancement Opportunities
• MML Property Discounts (Hotels, Restaurants, Retail)
• Comprehensive Health Benefits – Medical, Dental, Vision, Disability, Life & Pet Insurance
• Retirement Benefits
• Parental Leave
• Paid Time Off
• Collaborative, Supportive, High-Standards Team Culture
• Community Service & Engagement Opportunities

What You'll Do

Operations & Logistics Execution:

• Serve as the operational hub for daily catering activities, ensuring alignment between sales, culinary, service, and logistics teams.
• Oversee production timelines, delivery routing, equipment preparation, and day-of-order readiness.
• Monitor kitchen worksheets, production workbooks, and operational schedules to ensure accuracy and efficiency.
• Confirm prep lists, packing lists, and distribution needs for drop-off and full-service events.
• Ensure all orders meet quality, packaging, labeling, and timeliness standards.
• Troubleshoot last-minute changes, logistical challenges, or client needs in real-time.
• Identify operational improvements and implement systems that enhance consistency and scalability.

Event Administration & Documentation:

• Maintain detailed and accurate Banquet Event Orders (BEOs), ensuring all operational components are clearly communicated across departments.
• Post and distribute finalized BEOs, delivery manifests, and supporting materials to culinary and logistics teams.
• Prepare operational materials including menus, buffet cards, production binders, and equipment lists.
• Assist with contract collection,