Restaurant Operations Manager

The Restaurant Supervisor plays a pivotal role in ensuring seamless day-to-day operations, guaranteeing exceptional guest experiences and fostering a collaborative work environment.

• Assume floor leader and Manager-on-Duty positions during assigned shifts to maintain service standards.
• Drive efficient shift management: deploy stations, regulate pacing, direct line flow, manage wait times, and provide assistance during peak hours.
• Host pre-shift meetings to set expectations, define service goals, and emphasize key menu highlights.
• Address escalations and guest recovery situations with empathy, ownership, and sound judgment.
• Maintain adherence to all SOPs and steps of service; utilize guest feedback, mystery shop reports, and manager logs to reinforce consistency.
• Monitor sections, ticket times, and service cadence; adjust staffing or offer support as needed to preserve service standards.

• Establish clear expectations and coach team members in the moment to reinforce service excellence.
• Promote training for new hires and cross-training opportunities; model JAG hospitality behaviors.
• Document performance feedback and escalate recurring issues to leadership.
• Cultivate a positive, respectful, team-oriented work environment that celebrates outstanding performance.