Dining Ambassador

Delightful Dining Experience Server

We are seeking a charismatic and skilled server to join our team at Bar Crenn. The successful candidate will have a passion for delivering exceptional customer service, as well as an extensive knowledge of fine wine and cuisine.

The ideal candidate will be responsible for ensuring that guests have a pleasant and memorable dining experience. This will involve eloquently introducing the concept of the wine bar and philosophy of Bar Crenn, educating themselves on dietary restrictions and celebrations of guests, and acting as a liaison between the culinary team and server assistants to ensure seamless food and service execution.

The server will be an integral part of the overall team and may be called upon to help execute service at Atelier Crenn, the sister restaurant of Bar Crenn.

• Prepare dining room, service station, and trays according to service standards
• Set up the bar and mise en place for cocktail preparation
• Maintain knowledge of current menu items and beverage offerings
• Ensure high standards of personal presentation and grooming
• Greet and welcome guests in a prompt and courteous manner using names when possible
• Establish rapport with guests to build loyalty and gather constructive feedback for guest satisfaction
• Abide by Michelin standards for service and cleanliness
• Upsell cocktails, wine selections, and menu options according to guest preferences
• Enter orders through the POS system and fire courses with correct timing
• Clear and return food and beverage items to the proper area
• Clean and properly mark tables between courses
• Converse with guests using polished and professional language
• Complete daily responsibilities and adapt to changing priorities
• Work as a team to ensure the restaurant achieves its full potential
• Keep work areas tidy and well organized
• Escalate any guest concerns with the Bar Manager or Wine Director
• Communicate with the kitchen regarding dietary restrictions, wait times, and menu questions
• Take an active role in coaching and developing junior staff
• Apply service techniques consistently and with enthusiasm
• Assist the FOH team in closing the POS terminal and tallying cash and credit card settlements
• Attend training sessions and meetings as required

Strong food and wine knowledge

2-5 years of experience in hospitality or customer service

1 or more years of luxury or Michelin experience

Knowledge of relevant software programs like Toast, Sevenrooms, Tock

Skilled in time management and multitasking

Strong and efficient communication skills to efficiently communicate with BOH/FOH

Drive revenue through salesmanship

A sociable, open, attentive, and positive personality, with the ability to maintain composure

Demonstrated ability to lead a small team

Self-determined delivery of quality service and motivation of others

Competitive PTO

401K

Health/Dental/Vision insurance

Dining Discounts

Wellness/Education/Uniform Benefits

Team Trips to BBF