Assistant General ManagerBoucherie - West Village • New York, New York, United States
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Assistant General Manager
Boucherie - West Village
- New York, New York, United States
- New York, New York, United States
About
Fine-dining experience at a French restaurant is strongly preferred. Work location may vary across all Boucherie locations in NYC.
Operations:
• Implement operating standards for the service team
• Ensure that all restaurant policies, procedures, standards, guidelines, and training programs are followed and completed on a timely basis
• Ensure that all food and beverage products are consistently prepared and served according to The Group's recipes, portioning, cooking and serving standards
• Control inventories of food, equipment, small ware and liquor, and report shortages as necessary
• Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services
• Able to perform all POS functions, including opening and closing procedures, comps, voids and transfers, back office administration (employee creation, menu management, etc.)
• Promotes and practices safe work habits through trainings and education of day-to-day staff
• Identifies and resolves potential safety hazard throughout the operation
• Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times
• Actively build and maintain the reputation of The Group in the community, including monitoring Yelp, Google, TripAdvisor, Open Table and other online reviews, taking necessary recovery and recognition activity with guests and team members
Administrative:
• Perform various financial activities, such as cash handling, deposit preparation, and payroll
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures
• Compile and balance cash receipts at the end of the day
• Ensure disciplinary and termination decisions are compliant with employment law, and minimize risk to The Group
• Create and approve weekly schedule for hourly service staff
• Prepare all required paperwork in and organized and timely manner
• Ensures accidents are documented following proper procedure, conducts initial investigation and determination of root cause of safety incidents in the interest of maintaining a safe work environment
• Investigate and resolve all employee complaints with the HR team
Staff Management:
• Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment
• Manage staff in their daily responsibilities, providing clear, effective direction
• Ensure no members of staff are permitted to work if they are not suitably dressed or groomed
• Establish regular communication with team, including pre-shifts, meetings, trainings, etc.
• Oversee performance review process for all employees
• Work hand-in-hand with General Manager to deliver disciplinary write-ups and terminations as necessary
• Ensure all new hires are thoroughly trained on the expectations of The Group service standards
• Ensure a healthy, safe, clean and pleasant environment for team members, implementing staff cleaning, sanitation, and food & beverage handling procedures
• Responsible for ensuring every new hourly team member is on boarded, taking into
Languages
- English
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