Dental Receptionist

Overview
We are seeking a dynamic and detail-oriented Dental Receptionist to join our vibrant dental practice in Mississauga. In this essential role, you will be the friendly face and efficient coordinator at the front desk, ensuring a smooth and welcoming experience for every patient. Your energetic approach will help manage patient interactions, appointment scheduling, insurance verification, and medical record maintenance with precision and professionalism. There are huge opportunities for advancement for everyone on our team & because of our unique bonus system & promotion policy…your income potential is essentially limitless:

Responsibilities

• Greet patients warmly and professionally upon arrival, creating a positive first impression.
• Schedule appointments efficiently using Abeldent software ensuring optimal patient flow.
• Verify insurance coverage and benefits through systems like Epic, Meditech, or Athenahealth, accurately processing claims and payments.
• Collect payments, co-pays, and outstanding balances while maintaining meticulous financial records.
• Manage incoming calls using multi-line phone systems with excellent phone etiquette, directing inquiries appropriately.
• Review and update patient medical records within Electronic Health Record (EHR) systems such as eClinicalWorks or Meditech, ensuring accuracy and confidentiality in compliance with HIPAA regulations.
• Assist with intake procedures by gathering medical history, updating documentation review processes, and explaining treatment plans clearly to patients.
• Maintain organized filing of dental records, lab results, and correspondence to support efficient office operations.
• Handle administrative duties such as data entry with proficient typing skills (including 10 key typing), managing office supplies, and supporting overall clinic management activities.
• Uphold strict confidentiality standards under HIPAA guidelines while managing sensitive health information.

Qualifications

• Proven experience as a Medical Receptionist or Dental Receptionist within a clinical or dental setting; clinic or dental office experience is highly preferred.
• Strong knowledge of dental terminology and medical terminology to effectively communicate with patients and staff.
• Familiarity with EMR (Electronic Medical Records) systems such as Dentrix, Eaglesoft, Dentrix Ascend, or similar platforms like Epic or Meditech.
• Experience with dental billing procedures including insurance verification, claims processing, and understanding of CPT coding and ICD coding (ICD-10/ICD-9).
• Knowledge of HIPAA regulations to ensure patient privacy and data security at all times.
• Excellent computer skills including proficiency in Microsoft Office Suite (Word, Excel), health information management software like Athenahealth or eClinicalWorks.
• Exceptional customer service skills with the ability to handle multi-line phone systems gracefully while maintaining professionalism under pressure.
• Bilingual abilities are considered an asset to better serve diverse patient populations.
• Strong organizational skills with attention to detail in documentation review and filing procedures.
• Ability to work independently as well as part of a collaborative team in a fast-paced environment. Join us in delivering outstanding oral healthcare by providing top-tier administrative support We value energetic professionals who are committed to excellence in patient service while supporting our mission to promote healthy smiles through compassionate care and efficient office management.

Job Types: Full-time, Part-time, Permanent

Pay: From $20.00 per hour

Expected hours: 25 – 30 per week

Benefits:

• Dental care
• Flexible schedule
• On-site parking

Experience:

• Abeldent: 1 year (required)
• Dental Receptionist: 1 year (required)

Work Location: In person