Automotive Service Retail Manager

A busy automotive service centre in the Niagara Region is looking for a hands-on, people-focused Location Manager to lead daily shop operations and support a large frontline team. This role is ideal for someone who thrives in a fast-moving environment, enjoys being on the floor, and knows how to keep staff engaged while maintaining structure and consistency.

About the Role

As the Location Manager, you'll be the central point of leadership for the facility. Your day will include:

• Staying active across the shop, service area, and front counter
• Coaching and guiding technicians, advisors, and support staff
• Keeping workflow organized during busy periods
• Ensuring customers receive a consistent and professional experience
• Monitoring day-to-day activity and addressing issues as they arise
• Maintaining high standards of safety, organization, and shop readiness
• Managing staffing levels, scheduling, and general shop operations

What You Bring

We're looking for someone who has:

• 4–5+ years of leadership experience in automotive, tire, service, retail operations, logistics, or similar fast-paced settings
• Confidence leading hourly staff in a high-volume environment
• A visible, energetic leadership style — someone present on the floor, not behind a desk
• Ability to coach, set expectations, and address performance concerns tactfully
• Strong customer service instincts
• Experience using common shop or point-of-sale software
• Strong organizational habits and awareness of what's happening across the facility

Nice-to-Have Experience

• Working in a tire, auto service, or dealership service environment
• Exposure to estimating, workflow coordination, or service counter operations
• Any business, operations, or leadership training/certifications

What's in It for You

• Salary: $70,000–$80,000 per year
• Benefits: Group benefits
• Retirement: Employer-matched pension program
• Training: Supportive onboarding and ongoing training
• Stability: Opportunity to grow with an established, multi-location organization

You'll Succeed Here If You Are…

• Someone who naturally builds rapport with frontline teams
• Comfortable balancing coaching with accountability
• Motivated, energetic, and visible throughout the workday
• Able to juggle multiple moving parts without losing track
• Committed to maintaining high standards of safety and service

Job Types: Full-time, Permanent

Pay: $70,000.00-$80,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Paid time off
• RRSP match
• Vision care

Application question(s):

• This role requires checking in across multiple work zones. Have you worked in an environment where you were frequently on your feet and involved in several areas at once?

Experience:

• supervising frontline staff: 3 years (required)
• retail manager (in automotive or similar industry): 4 years (required)

Work Location: In person