Hotel Operations Executive

The key role of the Lead Hotel Operations Manager is to ensure seamless hotel operations and outstanding guest experiences.

• Operational Expertise: Oversee day-to-day hotel activities, including Front Office, Food & Beverage, Housekeeping, Sales & Marketing, and Maintenance, adhering to high standards of quality, safety, and service excellence. Conduct regular property inspections to maintain impeccable facilities.
• Guest Satisfaction & Brand Reputation: Develop and implement strategies to consistently deliver exceptional, personalized service that creates lasting guest memories and fosters loyalty. Promptly address guest concerns, monitor feedback systems, and apply insights to enhance customer satisfaction and protect the hotel's prestigious reputation.
• Leadership & Team Management: Inspire, mentor, and guide a diverse team of department heads and staff, promoting a culture of teamwork, accountability, and continuous improvement. Oversee all human resource functions, including recruitment, training, development, and performance management to ensure high employee satisfaction and retention.
• Tactical Decision Making: Analyze market trends, financial reports, and operational data to inform strategic decisions and drive revenue growth. Collaborate with stakeholders to achieve organizational goals and foster a culture of transparency and open communication.