Executive Director of Daily Operations

We are seeking an experienced Senior Operations Manager to lead our daily operations and drive success in a fast-paced, dynamic environment. The ideal candidate will have a proven track record of managing high-volume operations, ensuring seamless execution, and delivering exceptional results.

This is a senior-level position responsible for overseeing all aspects of our operations, including leadership, culture, financial management, guest experience, team development, operational oversight, events and marketing collaboration, and innovation and continuous improvement.

• Lead and develop a large, diverse team to deliver exceptional guest experiences and achieve operational excellence.
• Oversee scheduling, payroll, and staffing levels to balance service quality and labor efficiency.
• Ensure compliance with all regulatory requirements, maintain certifications, and manage vendor relationships.
• Develop and implement strategies to drive revenue growth, improve operational performance, and enhance guest satisfaction.
• Maintain a visible presence on the floor, engage with guests, and ensure consistent service excellence.

To be successful in this role, you will need:

• A Bachelor's degree in hospitality, business administration, or a related field.
• A minimum of 10 years of progressive hospitality management experience, including at least 4 years in a senior or GM-level role.
• Proven ability to manage high-volume operations in a fine-dining or upscale casual environment.
• Demonstrated success in achieving financial targets and improving operational performance.
• Excellent leadership, communication, and organizational skills.
• High proficiency in MS Office (Excel, Word) and restaurant management systems (POS, inventory, and scheduling software).
• Strong business writing, presentation, and interpersonal skills.
• In-depth knowledge of DOH standards, food safety, and responsible alcohol service.

We offer a comprehensive benefits package, including:

• Paid Time Off: Three weeks (15 business days) of Paid Time Off annually, plus all federal holidays.
• Holiday Work Credit: If you work on a federal holiday, you will accrue one additional day of PTO.
• Health & Dental Insurance: We offer comprehensive health and dental insurance, subsidizing 50% of premiums for our reference plan.
• Additional Benefits: Opportunities for professional development, performance-based incentives, and advancement within our growing portfolio.

We are a forward-thinking hospitality group dedicated to creating inclusive, high-quality, and community-centered experiences. Our mission is to provide exceptional service, exceed guest expectations, and foster a culture of professionalism, respect, teamwork, and excellence throughout all departments.

Please visit our website to learn more about our company values and vision.