Executive Director of Hospitality Operations

About our dining group

We are driven by our core values of humanity, sustainability, artistry and equity. We craft exceptional culinary experiences that redefine luxury with a planet-first approach.

Our commitment to diversity starts from the suppliers we partner with to the team members we hire. We are an equal opportunity employer and consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.

Benefits include competitive PTO, bonus program, 401K with generous company match, health/dental/vision insurance, dining discounts, wellness/education/uniform benefits, employee assistance program (EAP), and team trips to Blue Belle Farm.

Key qualities required:

• 2-5 years Michelin management experience
• High energy level
• Understanding of luxury hospitality
• Warm and welcoming demeanor towards staff and guests
• Exceptional skills in guest services and leadership
• Ability to multitask effectively
• Knowledge of food and service
• Operational skills in Microsoft Excel, Word, accounting and cost-management
• Strong decision-making capabilities
• Excellent communication, collaboration and delegation skills
• Fluency in English and basic knowledge of relevant languages
• Ability to develop and maintain financial plans
• Motivate and lead teams, holding employees accountable
• Working knowledge of operational procedures
• Able to travel or relocate to other areas of the USA

Responsibilities:

• Ensure smooth day-to-day operations
• Assist with training, recruiting, HR and administrative duties; assist with finances/statements preparation; and assist the GM with customer inquiries
• Organize daily opening and closing shifts for exceptional guest and employee experience
• Provide guidance and leadership to hourly and management teams while fostering culture
• Respond to guest and employee needs and feedback
• Manage costs, drive sales and grow business in support of financial goals
• Partner with management to interview, hire, onboard, train, supervise and develop BOH employees and teams as needed
• Perform regular inventories of food, beverage and supplies; place orders; and accept deliveries
• Model teamwork across all teams
• Use tact and good judgment when dealing with challenges, responding patiently and courteously
• Work various days and shifts at multiple sites, including overnight travel as needed
• Lift up to 10 pounds frequently, move and/or lift up to 25 pounds occasionally, and move and/or lift up to 50 pounds rarely