Guest Service Coordinator

We are seeking a highly motivated and organized individual to join our team as a Reservation Specialist.

• Communicate effectively with the Lead Reservationist and Reservations Manager regarding overbookings or anomalies on the reservation grid.
• Perform opening and closing tasks related to the reservations desk, phone lines, and email lines in a timely and efficient manner.
• Maintain a clean and organized workspace, adhering to company standards.
• Respond promptly and professionally to customer inquiries via phone and email, escalating issues to management when necessary.
• Book customer reservations in accordance with their preferences and the capacity of each restaurant.
• Update client profiles on the reservation system with relevant details, such as birthdays, preferences, and allergies, based on interactions with the team.
• Manage phone and email inquiries for the organization, communicating messages to the appropriate departments or management.
• Coordinate bespoke service experiences for clients and plan customized events at the direction of the Lead Reservationist and Reservations Manager.
• Report to scheduled shifts on time, in uniform, and ready to work, while also assisting other stations or areas of the restaurant as requested by management.

The ideal candidate will possess excellent communication skills, be detail-oriented, and have the ability to multitask in a fast-paced environment. If you are a team player with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.