Restaurant Operations Manager

Manages day-to-day restaurant operations to deliver exceptional customer experiences, food quality, and overall guest satisfaction.

• Fosters a positive work environment by managing staff, handling administrative duties, and ensuring a safe, clean establishment.

1. Staff Management:
• Evaluates and selects top talent through interviews and training sessions.
• Schedules optimal work shifts and assigns tasks effectively.
• Conducts regular performance reviews and provides constructive feedback for growth.
• Resolves employee concerns and disciplinary issues promptly.
2. Customer Service Excellence:
• Ensures high levels of customer satisfaction through personalized service and prompt issue resolution.
• Handles complaints efficiently, delivering empathetic solutions.
• Monitors and responds to online reviews and feedback in a timely manner.
3. Operations and Compliance:
• Oversees daily restaurant operations, maintaining compliance with health and safety regulations.
• Ensures a clean and organized environment, adhering to industry standards.
• Manages inventory levels, ordering supplies as needed to maintain efficiency.
4. Financial Acumen:
• Analyzes financial reports, developing strategies to improve profitability and control labor costs.
• Handles cash management, including daily reconciliations and