Service Leader

Ci Siamo is a renowned restaurant that embodies the art of live-fire cooking, celebrated in New York City. Our Italian-inflected menu is crafted by Chef Hillary Sterling, taking inspiration from her extensive travels and rooted in seasonal ingredients.

The Lead Service Manager will be responsible for collaborating with the leadership team to establish service standards and practices, ensuring a high-performing and fulfilled team. They will work closely with management teams to drive service each day and inspire team members to work together, maintaining accountability and delivering exceptional guest experiences.

Key Responsibilities:

• Cultivate a culture of excellent service, driving business objectives and growth through our core values.
• Maintain dining room excellence, ensuring cleanliness and availability of physical inventory for employees and guests.
• Foster positive working relationships with kitchen leaders and line staff, promoting effective communication and collaboration.
• Provide ongoing support to service staff, actively participating in the cycle of service as needed.
• Work with beverage management to conduct monthly end beverage inventory, ensuring accuracy and compliance.
• Remain current on HR best practices, holding employees accountable to standards and policies, while providing feedback and guidance to support growth and development.
• Ensure accurate payroll processing, meeting deadlines and following established procedures.
• Comply with DOL and Health Department regulations, ensuring seamless operations.

Requirements:

• At least 2 years of experience in fine dining and hospitality, preferably in a management role.
• Strong knowledge of food and beverages, with excellent verbal and written communication skills.
• Possess strong passion for education, with ability to teach and mentor team members.
• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Preferred degree in Hospitality or related field, or equivalent expertise gained through experience.
• English fluency and Spanish proficiency desired.

Benefits:

• Competitive salary and bonus potential.
• Comprehensive health coverage, including medical, dental, and vision insurance.
• Generous paid time off and parental leave to support work-life balance.
• A matched 401(k) plan for long-term savings.
• Access to employee assistance programs, life insurance, and wellness services.
• An annual dining credit to enjoy meals at our restaurants.
• A 51% dining discount across all USHG restaurants.
• Pre-tax commuter benefits for transit and parking.

Our Behaviors:

• We play to win with humble swagger, fostering an inclusive environment where everyone thrives.
• Turn over the rocks and always be connecting dots, building uplifting experiences and relationships.
• Center the salt shaker, demonstrating unwavering commitment to excellence and our values.
• Write a great next chapter, handling mistakes well and embracing growth opportunities.
• Bring a charitable assumption, erring on the side of generosity and kindness.
• Leave our campsite better than we found it, taking responsibility for our impact.