Retail Sales Associate

About the role

We are seeking a motivated, enthusiastic, and compassionate sales professional to join our team.

If you are looking for an opportunity to grow within a field dedicated to improving the health and well-being of others, we may be an excellent fit for you.

As a Retail Floor Associate , you will serve as the first point of contact for customers visiting our retail stores. Working collaboratively with your team, you will build meaningful relationships with customers and assist them in finding effective health product solutions. You will develop expertise in a wide range of products—including orthopedic bracing, compression therapy, mobility aids, and wound and continence care—and apply your knowledge to educate, assess, measure, fit, and support customers in selecting products that enhance their quality of life.

What you'll do

• Customer-Centric Sales:  Build positive customer relationships, empathetically assess customer needs, deliver product education, recommend tailored solutions, and upsell and cross-sell appropriate items and services.
• Product Mastery: Expand and develop your technical understanding of home medical products to accurately suggest, measure, and physically fit customers with solutions, and provide education on proper use and maintenance. 
• Merchandising: Keep displays and merchandise looking fresh, full, visually inviting, and easy to navigate. 
• Order Management:  Process customer orders and payments, manage store pickups, backorders, and returns, count inventory, and create and maintain accurate customer records in our systems.
• Value-Added Offerings:  Manage equipment rentals, support basic mobility safety assessments, and confidently refer customers for services from ostomy consultation to home modification.
• Team Collaboration and Training:  Foster a results-oriented team culture, sharing knowledge and supporting your own team as well as collaborating across departments to enhance the customer experience.

Skills & abilities

• Adaptable, compassionate, and customer-focused.
• Excellent communication and interpersonal skills.
• Ability to quickly learn and use new information and procedures.
• Proficient computer skills and the ability to quickly learn new technology.
• Detail-oriented with strong organizational and task management skills.
• Proven team collaboration skills.
• Basic mathematical skills.
• Safely lifting/pushing/pulling up to 50 lbs independently.
• Safely standing/walking/crouching/kneeling for extended periods.

Education & experience

• High school diploma.
• 2+ years proven customer service experience.
• Point-of-sale experience (Shopify POS experience is an asset).
• Experience upselling, cross-selling, and merchandising.
• Previous training in company products, services, and fulfillment channels is an asset.
• Previous training in a relevant medical field may be an asset.
• Standard First Aid certificate is an asset.

Location: South Edmonton

Workplace Type: On-site

Job Type: Permanent. Full-Time

Availability: Monday - Saturday, 5 days/week

Apply Today
If you're a motivated service professional who wants to make a meaningful difference in people's lives, we'd love to hear from you.

Healthcare Solutions — Helping Canadians live better, every day.

Healthcare Solutions is an equal-opportunity employer. We value diversity and are committed to creating an inclusive workplace where everyone feels empowered to succeed.