First Line Software Support EngineerWeightron Bilianciai Ltd • Chesterfield, England, United Kingdom
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First Line Software Support Engineer
Weightron Bilianciai Ltd
- Chesterfield, England, United Kingdom
- Chesterfield, England, United Kingdom
About
You will be required to have flexibly in the day-to-day job depending on the workload, as you will be working in a rapidly developing support office environment. It may be necessary to assist, or cover for, other support engineers from time to time as part of this role, and to be integrated with the wider Software team and as such your job role may alter from time to time to help others complete their duties depending of priorities in et department.
*The key accountabilities are as follows:-*
*First point of contact* for all software-related support queries via phone, email, or ticketing system
*Troubleshoot and resolve* basic technical issues including login problems, software errors, and connectivity issues
*Log, track, and manage incidents* in the service software ticketing system, ensuring accurate details and supporting documentation is reported
*Escalate complex issues* to 2nd or 3rd line support teams when necessary
*Install and configure software updates* and patches as required
*Support In House applications* and bespoke weighing applications.
*Maintain a high-level communication* with users, providing updates on issue resolution and ensuring 100% customer satisfaction
*Assist with customer account management tasks* such as password resets and access permissions
*Skills & Competencies*
* Strong *problem-solving skills* and ability to work under pressure
* Excellent *communication and customer service skills*
* Basic knowledge of *networking, operating systems, and common business software applications*
* Ability to *follow procedures* and escalate issues appropriately
Job Type: Full-time
Pay: £15,704.00-£26,000.00 per year
Work Location: In person
Languages
- English
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